To check your databank balance dial *159# from your mobile and press send, just like making a phone call. You will then be sent the balance of your current included data and your databank balance.

Pre-port verification is an additional identification process used to verify your ownership of your existing mobile phone number being transferred to Cmobile during the SIM activation process. It is to protect you from unauthorised transfers of mobile numbers as a requirement of the “Telecommunications (Mobile Number Pre-porting Additional Identity Verification) Industry Standard 2020” published by the Australian Communications and Media Authority.

When you submit your SIM activation to Cmobile and request your existing number to be transferred, you will receive a 6 digit code sent to your mobile phone via SMS. You need to enter this code in the Pre-port verification window as soon as you receive it to ensure you are the owner of the mobile phone number. If you have any issues, please contact us on 1300 545 000 or email support@cmobile.com.au.

If you believe your phone number has been ported fraudulently to another operator you should report this to:
(a) the Australian Federal Police or the relevant State or Territory Police, and
(b) government services, such as Scamwatch and IDCARE that support customers whose mobile service number is the subject of an unauthorised port.

After completing the sign up process, we will process your application and if approved, your new SIM will be dispatched to you the next business day by priority mail as standard or by express post if you have selected this option.

Cmobile will send you a multi-fit SIM card that will fit in all mobile devices. When you receive your SIM card, carefully push out the SIM from the credit card size plastic body. Once you have the SIM pushed out, you can then push out the smaller sizes to fit your phone. Be careful not to push too hard and damage the plastic. If you push out the wrong size, you can carefully click them back together to produce the correct size SIM to fit your device.

Yes it is easy to bring your existing mobile number to Cmobile. Simply complete the Porting Information during the sign up process and we complete the transfer to you.

Please note, we will not start transferring your number until you have received your new Cmobile SIM, and you have requested us to activate it. It is important to tell us your correct account number with your current provider so the transfer will complete smoothly.

Most transfers are completed within the hour. Simply continue to use your old SIM until the service stops working, and then plug in your new CMOBILE SIM. It will be active with your existing number attached to it.

If your phone is locked to another provider, you need to contact the provider to unlock your phone. The contact numbers are below.

Vodafone: call 1300 650 410 or visit www.vodafone.com.au/unlock
Telstra: call 125 111
Three: call 133 320
Crazy John’s: call 132 299
Optus: Call 1300 555 002

Traditionally, mobile carriers require either your date of birth (for prepaid plans) or your account number in order to port your number. This means if a hacker has accessed your mobile number and/or date of birth or account number (e.g. from your bill), they can port your phone number away. Cmobile has introduced a 6-digit porting PIN so that your number can only be ported by providing this PIN. Cmobile will store your PIN on your account and it will not be visible to anyone other than Cmobile staff. This means if a hacker gains access to your mobile number and date of birth or account number, they will not be able to port your number away without your PIN.

The Standard Hours of Operation for mobile number porting in the Australian Telco industry are Monday-Friday from 08:00 to 20:00 AEST, and Saturdays from 10:00 to 18:00 AEST. Porting is NOT available on the following days:

Sundays
New Year’s Day
Australia Day
Good Friday
Easter Sunday
ANZAC Day
Christmas Day

For all other Public Holidays, Porting may be reduced to Saturday hours.

You do not need to purchase a mobile device from Cmobile to use our mobile plans. With all Cmobile plans, you can bring your own device as long as it is compatible with the Vodafone (C Red plans) or Telstra (C Blue plans) mobile networks. If you do not have a mobile device, you can choose to purchase a device outright from Cmobile here, or you can purchase a device from another retailer.

For Cmobile C Red plans using the Vodafone network, your device needs to support 3G 900MHz and/or 4G 850MHz, 1800MHz or 2100MHz.
For Cmobile C Blue plans using the Telstra network, your device needs to support 3G 850MHz and/or 4G 700MHz, 1800MHz or 2600MHz.

All Cmobile plans are monthly plans. You are free to change to a higher
or lower plan at the end of each calender month. Simply give us a call
on 1300 545 000 or email support@cmobile.com.au at any time, and we can
schedule the change to go through at the end of the current month.

NB. If you wish to change from a C Red plan to a C Blue plan or vice
versa, we will need to send you a new SIM, as they operate on different
networks. This will incur a replacement SIM charge of $4.90, which will
be added to your next bill.

If you receive an error trying to send or receive SMS or MMS, try the below:

1. Restart your phone: Turn your phone off and on again to refresh your network connection.
2. Check coverage: Make sure you’re in a coverage area by checking the maps for C Red plans or C Blue plans.
3. Try making a voice call to confirm whether it’s an issue with your whole service or just messaging.
4. Free up space: If your inbox and sent messages folders are full, you may be unable to send messages. Delete old messages to free some space.

Message Centre Number
If your phone allows you to make changes to your message centre number, make sure that it’s set to the correct number.
For C Red plans use ‘+61415011501’
For C Blue plans use ‘+61418706275’

On most phones, you can go to settings and find the option for ‘Message Centre Number’.

If you have an iPhone, you can check it by dialing *#5005*7672#.
If you then need to correct it, you can dial:
**5005*7672*+61415011501# for C Red plans, or
**5005*7672*+61418706275# for C Blue plans

iMessage on iPhones
If you’re using an iPhone, check if the message you’re trying to send is enclosed in a blue bubble.
If so, this indicates that it’s trying to send the message over the internet rather than as an SMS, so you will require working mobile data or access to a Wi-Fi network.
To turn off iMessage entirely, simply go to Settings > Messages, and turn ‘iMessage’ off.

CMOBILE customer care is open 9am to 6pm Monday to Friday. Simply dial 1300 545 000 (a free call from your CMOBILE) or 126 222 on a C Red plan. Alternatively you can contact us via Facebook, Messenger or you can email support@cmobile.com.au and one of our team will respond to your query within 24 hours.

Contact CMOBILE immediately. We will bar your SIM, and send you need a new one if required.
If you’re overseas, you can call us on +61 414 201 181.

A PUK (or PIN Unlock Key) is a security feature that protects the data on your SIM. If your PIN code is entered incorrectly 3 times, you will require the PUK code to unlock your SIM. Your PUK code is not recorded anywhere. If you are required to enter a PUK code, please contact our team on 1300 545 000 or support@cmobile.com.au and we will be happy to provide your PUK code. Please note – If a PUK code is entered incorrectly 10 times, the SIM will be permanently blocked. If this happens, please let us know and we will send you a new SIM.

You can bar all Premium SMS services on your mobile, so that you won’t receive, be charged for, or be able to use services after the barring is activated. There is no charge to activate barring and it will not restrict your access to other services. To bar premium SMS, simply dial 1300 545 000 or email support@cmobile.com.au

To check your usage, simply go to www.cmobile.com.au and log in to the My CMOBILE section with your account passcode. Your usage will usually be updated within 48 hours. Please note – Some types of usage, such as overseas roaming may take longer to be received.

Each network has its own unique settings that allow you to access the internet. These settings differ slightly from handset to handset. CMOBILE will send you the required settings for your handset as part of the registration process. Of course, if you are unsure, you can always contact us on 1300 545 000 or support@cmobile.com.au

Cmobile is an online business with no retail stores. We offer SIM only mobile plans where users bring their own mobile phone or device. Cmobile will assist customers with disabilties insofar as possible with our online and phone support. We also encourage customers to access ACCAN’s disability portal at https://accan.org.au/disability

How to call the USA from Australia?

To call a USA phone number from Australia, you need to do the following:

When calling the USA from your mobile, you first need to add the country code of +1, followed by the US area code and then the local number.
To enter “+”, hold down the “0” on your phone keypad for a second until the “+” symbol appears, then press 1. Remove the leading “0” from the area code/mobile number if there is one.

For example, to dial the USA number (714) 781 4000 from your Australian mobile you need to dial +1 714 781 4000.
If calling from a landline, replace the +1 with 0011 1, so it would be 0011 1 714 781 4000.

On all Cmobile C Blue plans from $25 per month and above, unlimited calls to the USA is included at no extra charge.
You can see all our C Blue mobile plans here

If you are travelling to the USA, you can activate a roaming day pack on your Cmobile plan from just $10 per day which includes unlimited calls and TXT. See how the international roaming travel day pack works here

Call a USA number from your mobile:
1. Enter the “+” symbol on your keypad by holding down the “0” key until it appears*
2. Enter the US country code (1)
3. Enter the US area code (remember to remove the leading 0 if there is one)
4. Enter the US local number

*Your mobile phone converts the “+” into the correct international code not matter what country you are calling from.
In Australia, this is 0011 so “+” replaces 0011. You can do this anywhere in the world if you are roaming in another country.

To call a UK phone number from Australia, you need to do the following:

When calling the UK from your mobile, you first need to add the country code of +44, followed by the UK area code and then the local number.
To enter “+”, hold down the “0” on your phone keypad for a second until the “+” symbol appears, then press 44. Remember to remove the leading “0” from the area code/mobile number if there is one.

For example, to dial the UK number (020) 7766 4700 from your Australian mobile you need to dial +44 20 7766 4700.
If calling from a landline, replace the +44 with 0011 44, so it would be 0011 44 20 7766 4700.

On all Cmobile C Blue plans from $25 per month and above, unlimited calls to the UK is included at no extra charge.
You can see all our C Blue mobile plans here

If you are travelling to the UK, you can activate a roaming day pack on your Cmobile plan from just $10 per day which inlcudes unlimited calls and TXT. See how the international roaming travel day pack works here

Call a UK number from your mobile:
1. Enter the “+” symbol on your keypad by holding down the “0” key until it appears*
2. Enter the UK country code (44)
3. Enter the UK area code (remember to remove the leading 0 if there is one)
4. Enter the UK local number

*Your mobile phone converts the “+” into the correct international code no matter what country you are calling from. In Australia, this is 0011 so the “+” replaces 0011. You can do this anywhere in the world if you are roaming in another country.

To call a phone number in China from Australia, you need to do the following:

When calling China from your mobile, you first need to add the country code of +86, followed by the area code and then the local number.
To enter “+”, hold down the “0” on your phone keypad for a second until the “+” symbol appears, then press 86. Remember to remove the leading “0” from the area code/mobile number if there is one.

For example, to dial the number (755) 1234 8888 from your Australian mobile you need to dial +86 755 1234 8888.
If calling from a landline, replace the +86 with 0011 86, so it would be 0011 86 755 1234 8888.

On all Cmobile C Blue plans from $25 per month and above, unlimited calls to China is included at no extra charge.
You can see all our C Blue mobile plans here

If you are travelling to China, you can activate a roaming day pack on your Cmobile plan from just $10 per day which inlcudes unlimited calls and TXT. See how the international roaming travel day pack works here

Call a Chinese number from your mobile:
1. Enter the “+” symbol on your keypad by holding down the “0” key until it appears*
2. Enter the China country code (86)
3. Enter the China area code (remember to remove the leading 0 if there is one)
4. Enter the China local number

*Your mobile phone converts the “+” into the correct international code no matter what country you are calling from. In Australia, this is 0011 so the “+” replaces 0011. You can do this anywhere in the world if you are roaming in another country.

To call a phone number in India from Australia, you need to do the following:

When calling an Indian phone number from your mobile, you first need to add the country code of +91, followed by the area code and then the local number.
To enter “+”, hold down the “0” on your phone keypad for a second until the “+” symbol appears, then press 91. Remember to remove the leading “0” from the area code/mobile number if there is one.

For example, to dial the number (22) 5555 1234 from your Australian mobile you need to dial +91 22 5555 1234.
If calling from a landline, replace the +91 with 0011 91, so it would be 0011 91 22 5555 1234.

On all Cmobile C Blue plans from $25 per month and above, unlimited calls to India is included at no extra charge.
You can see all our C Blue mobile plans here

If you are travelling to India, you can activate a roaming day pack on your Cmobile plan from just $10 per day which inlcudes unlimited calls and TXT. See how the international roaming travel day pack works here

Call a Indian number from your mobile:
1. Enter the “+” symbol on your keypad by holding down the “0” key until it appears*
2. Enter the India country code (91)
3. Enter the India area code (remember to remove the leading 0 if there is one)
4. Enter the India local number

*Your mobile phone converts the “+” into the correct international code no matter what country you are calling from. In Australia, this is 0011 so the “+” replaces 0011. You can do this anywhere in the world if you are roaming in another country.

So you want to know how to call NZ from Australia? It’s easy as bro!

To call a phone number in New Zealand from Australia, you need to do the following:

When calling a NZ phone number from your mobile, you first need to add the country code of +64, followed by the area code and then the local number.
To enter “+”, hold down the “0” on your phone keypad for a second until the “+” symbol appears, then press 64. Remember to remove the leading “0” from the area code/mobile number if there is one.

For example, to dial the number (09) 361 1234 from your Australian mobile you need to dial +64 9 361 1234.
If calling from a landline, replace the +64 with 0011 64, so it would be 0011 64 9 361 1234.

On all Cmobile C Blue plans from $25 per month and above, unlimited calls to NZ is included at no extra charge.
You can see all our C Blue mobile plans here

If you are travelling to NZ, you can activate a roaming day pack on your Cmobile plan from just $10 per day which inlcudes unlimited calls and TXT. See how the international roaming travel day pack works here

Call a New Zealand number from your mobile:
1. Enter the “+” symbol on your keypad by holding down the “0” key until it appears*
2. Enter the NZ country code (64)
3. Enter the NZ area code (remember to remove the leading 0 if there is one)
4. Enter the NZ local number

*Your mobile phone converts the “+” into the correct international code no matter what country you are calling from. In Australia, this is 0011 so the “+” replaces 0011. You can do this anywhere in the world if you are roaming in another country.

How to call Singapore from Australia?

To call a phone number in Singapore from Australia, you need to do the following:

When calling a Singapore phone number from your mobile, you first need to add the country code of +65, followed by the local number.
To enter “+”, hold down the “0” on your phone keypad for a second until the “+” symbol appears, then press 65.

For example, to dial the number 9184 8888 from your Australian mobile you need to dial +65 9184 8888.
If calling from a landline, replace the +65 with 0011 65, so it would be 0011 65 9184 8888.

On all Cmobile C Blue plans from $25 per month and above, unlimited calls to Singapore is included at no extra charge.
You can see all our C Blue mobile plans here

If you are travelling to Singapore, you can activate a roaming day pack on your Cmobile plan from just $10 per day which inlcudes unlimited calls and TXT. See how the international roaming travel day pack works here

Call a Singapore number from your mobile:
1. Enter the “+” symbol on your keypad by holding down the “0” key until it appears*
2. Enter the Singapore country code (65)
3. Enter the Singapore local number

*Your mobile phone converts the “+” into the correct international code no matter what country you are calling from. In Australia, this is 0011 so the “+” replaces 0011. You can do this anywhere in the world if you are roaming in another country.

Voicemail is a handy service that allows callers to leave you a recorded message if you’re not able to answer the call for any reason.
Your Cmobile SIM comes with a voicemail service pre-configured. To set up your voicemail follow the steps below:

C Blue Telstra network plans
1. Dial 101
2. Choose your 6 digit PIN
3. Re-enter your 6 digit PIN
4. Record a personal greeting (must be less than 60 seconds in length)

C Red Vodafone network plans
1. Dial 121
2. Choose your personal security code
3. Record your name
4. Choose your timezone
5. Record your personal greeting or keep the standard greeting

If you have not set up voicemail, you will be prompted to do so the first time you use your Cmobile service.

If you do not wish to have voicemail, you can remove it here

You will receive an SMS to let you know you have a new voicemail message. You can access your voicemail as follows:

C Blue Telstra network plans
You will be notified of a voicemail message by SMS alert.
Dial 101 from your Cmobile handset.
While listening to messages you can skip to the next message by pressing the ‘6’ key. You can also save messages by pressing 4, or delete them by pressing 5.

C Red Vodafone network plans
There are two ways of accessing your voicemail messages:
SMS Alert: Your voicemail service will alert you to new messages with an SMS alert. When convenient, you can dial 121 to listen to your new voicemail messages. Dial 1218 to set your voicemail to SMS Alert. When you first connect to Cmobile, your voicemail will be set to SMS Alert.
Ring Alert: Your voicemail service will call you when you have new messages, and automatically play them to you. Dial 1219 to set your voicemail to Ring Alert.

While listening to messages you can skip to the next message by pressing the ‘#’ key. You can also save messages by pressing 2, or delete them by pressing 3.

You can access your voicemail from another phone to listen to your messages.

C Blue Telstra network plans
From any other device, call your mobile number. Wait until you are diverted to voicemail. While the greeting message is played, press the hash key twice (##). You will be asked to enter your voicemail password. Enter the password (note this is a 6 digit password you selected when setting up your voice mail) to listen to your messages.

C Red Telstra network plans
Dial 0414 121 121 in Australia (or +61 414 121 121 if you are overseas) and follow the prompts.

Please note – To access your voicemail in this way you will need to know your security code which you chose when you first set up your voicemail. If you have forgotten your security code, please contact us on 1300 545 000 or support@cmobie.com.au and we will be happy to help you.

How do I turn off voicemail?
So you want to know how to turn off voicemail? Voicemail is a handy tool for callers to leave you a recorded message if you are not able to answer a call for any reason. If your phone is turned off or unreachable, your call rings out, or perhaps you decline the call, a caller can elect to record a message for you to hear. However, not everyone wants a voicemail service so this is how you turn off voicemail.

If you don’t want voicemail on your Cmobile service, just follow the steps below:

C Red plans
To turn off voicemail for C Red Vodafone mobile network plans, dial ‘1210’ from your handset to stop calls diverting to voicemail. This will then divert calls to a service called Call Catcher instead. Call Catcher is an alternative to voicemail which provides callers the option to send their number to you as an SMS. If you want to turn off Call Catcher also, simply dial ‘121600’.

C Blue plans
To turn off voicemail for C Blue Telstra mobile network plans, simply dial ##002# and hit call/send.

That’s it. As you can see it’s really easy to turn off voicemail. And if you decide you want to turn it back on, simply do the following:

C Red plans
To turn voicemail on for C Red Vodafone mobile network plans, dial ‘121’ from your handset. Then follow the prompts to choose your security code, record your name, choose your timezone and record your personal greeting or just keep the standard greeting.

C Blue plans
To turn on voicemail for C Blue Telstra mobile network plans, simply dial ‘101’, choose your 6 digit PIN and record a personal greeting or keep the standard one.

As always if you need help, you can contact us at support@cmobile.com.au call us on 1300 545 000 or message us via our messenger service.

How can I change or extend the ring time on my Cmobile service?

You can extend the ring time on your Cmobile service from your own handset.

For C Blue Telstra network plans:
1. The ring time can be 15, 20, 25 or 30 seconds
2. Dial the following, replacing XX with 15, 20, 25 or 30 as the seconds:
**61*+61141**XX# then press call/send
3. For example, to set your ring time to 30 seconds, enter:
**61*+61141**30# then press call/send

For C Red Vodafone network plans:
1. The ring time can be 5, 10, 15, 20 or 25 seconds
2. Dial the following, replacing XX with 5, 10,15, 20 or 25 as the seconds:
**61*+61414121000**XX# then press call/send
3. For example, to set your ring time to 25 seconds, enter:
**61*+61414121000**25# then press call/send

Yes you can. Simply dial our customer care number 1300 545 000 and we will unbar your SIM for use overseas. Please note – a security deposit may be required. Please contact our expert team before you leave so we can provide you the best and most cost effective roaming solution.

Overseas roaming can be very expensive. Depending on where you are and even what network within that country you are roaming on, charges can vary greatly. We strongly suggest you contact our expert team prior to using your phone overseas. They can discuss your needs and give you tips on how to roam as cost-effectively as possible.

For C Blue mobile customers using the Telstra Wholesale mobile network, you can roam to international destinations for just $10 per day with our roaming travel day pack.

The $10 international roaming travel day pack includes:
– Unlimited standard calls and text (make and receive calls and TXT)
– 200MB of data
– 24 hours access from time of activation
– Roam to 57 included countries (see below)

Once you arrive at your destination you will receive an SMS notification requesting you to opt-in via SMS to activate the travel pack.
To Opt-in simply TXT the word ROAM to 179.
You will receive an automated response confirming your pack is activated.

Note: Once your international roaming pack has been enabled it will expire at midnight AEST after a continuous 24 hour block. There will be no TXT prompts to remind you to activate a new pack and your international roaming pack does not automatically renew each day. To add a new pack if you have consumed all your data or after 24 hour expiry, TXT ROAM to 179.

To check your remaining balance and expiry period, simply TXT BAL to 169.