Cmobile has introduced automated data barring for customers who reach 100% of their monthly data allowance. This means that customers who receive a text alert stating that they have exceeded 100% of their monthly data allowance will have their data service automatically barred until the end of the month, when it will be automatically unbarred.
It is very important to note that this does not guarantee you will never receive excess data charges. Cmobile receives call and data records from our carriers overnight in a usage file. This means that the system is not “real time”. Effectively, your data may not be barred until 48 hours after the data session that caused you to reach your monthly allowed limit has occurred. This is not a perfect system, but it certainly limits the time you can use excess data. Data is barred when you receive your 100% data usage notification, not when you hit exactly 100% of your monthly allowance.
FAQs
Can I continue using data even though I’ve hit my monthly limit?
Yes. Simply call Cmobile Support on 1300 545 000, a free call from your C Mobile, or email support@cmobile.com.au. Our support staff will make sure you understand the excess data charges, and will be happy to unbar your data service.
How do I know if I’m getting close to my data limit?
You will receive data usage alerts via SMS when you have exceeded 50%, 85% and 100% usage. You can also monitor your usage at any time during the month via the “My Cmobile” portal on our website. Simply log in with your account number, and the password you chose when you signed up.
Is my voice and SMS going to be barred if I hit my monthly allowance?
No. If you exceed your monthly call and SMS allowance, you are charged at our normal low rates for any excess usage. You will still receive SMS usage alerts at 50%, 85% and 100% of your monthly voice and text allowances, but your voice and text services will not be barred when you hit 100% of your included value.
I am on a C Red PAYG $0 per month plan. How does this affect me?
If you are on the “pay as you go” plan, you do not have a monthly data allowance, so you will not be affected by this. We recommend you monitor your usage via the “My Cmobile” portal on our website.
As always, if you have any questions or need help please call or email our support team.