Effective May 1, 2015, Cmobile has successfully acquired MySaver mobile services. If you were previously a MySaver mobile customer, rest assured that you will now seamlessly transition to enjoying the excellent service provided by Cmobile! We are committed to ensuring a smooth and enhanced mobile experience for our valued customers. Kindly review the important information below for details regarding your service. We appreciate your continued trust and look forward to providing you with top-notch mobile services under the Cmobile brand.
Will there be any changes to my plan?
No, your plan will remain the same. You will still receive the same value and the same call rates as you currently enjoy. However, Cmobile has a number of plans which may represent better value. You can view our plans here and you have the option to move to any of our plans. Cmobile plans have month to month contracts the same as you had with MySaver so you are not locked in!
Will there be any changes to my service?
Your mobile service will remain unchanged. There will be no disruption, ensuring consistent network coverage and performance.
Will my MySaver ADSL service move to Cmobile?
Cmobile exclusively focuses on mobile services and has solely acquired MySaver Mobile services. This strategic move allows Cmobile to enhance its mobile offerings, ensuring a dedicated and specialized approach to meet the evolving needs of MySaver customers within the mobile domain.
Will there be a change to my billing arrangements?
Yes. You will now receive a bill from Cmobile rather than MySaver. Instead of paying MySaver, you will now pay Cmobile. All payment details will be provided on your first Cmobile bill. If you prefer to pay via direct debit, please complete and return a Direct Debit Authority which you can be found here.
Can I still access the MySaver portal?
Yes, and you can continue to make payments through that portal also. Your account number and login to your My Account portal will remain the same.
You can access your My Account portal here
Will I be on a different Standard Form of Agreement?
Yes. Your agreement with Cmobile will be as set out in our Standard Agreement which you can find here. This is where you will also find all our policies, including our Privacy Policy, Financial Hardship Policy and Complaints Handling Policy.
Critical Information Summaries
The Critical Information Summary for your MySaver mobile plan can be found here:
How can I lodge a complaint about the transfer process?
If you are unhappy with anything at all, we’d love for you to contact us so we can hopefully resolve it with you. Our contact details are:
Phone: 1300 545 000 – Monday to Friday 9am – 6pm
Email: support@cmobile.com.au
Address: PO Box 367, Winston Hills NSW 2153
You can also view our complaint handling process here
In summary, the revamped MySaver by CMobile transcends the traditional realm of mobile applications, presenting users with a transformative mobile experience meticulously crafted to cater to the varied needs of today’s users. Boasting a user-friendly interface, personalized plans, live usage tracking, and a customer-centric ethos, MySaver reshapes the benchmarks of mobile connectivity. This innovative platform not only provides cutting-edge features but also instills a sense of empowerment and flexibility for users navigating the ever-evolving landscape of mobile technology. The next generation of MySaver signifies more than a mere app; it marks the initiation of a journey where inventive solutions, adaptability, and user empowerment intersect to forge an extraordinary mobile encounter. As users embrace the advanced features and functionalities of MySaver, they enter a realm where technological innovation and user-centric design converge, elevating their mobile experience to unprecedented heights.