Legal and Policies
Complaints Handling Policy
Port Authority
Financial Hardship Policy
Premium Services Notice
Standard Form of Agreement (SFOA)
Direct Debit Service Agreement
Direct Debit Form
Privacy Policy
Refunds, Repair and Exchange Policy
Authorised Representative Form
Critical Information Summaries
C Blue IDD rates
Fraud
Scam Calls and SMS and Staying Safe Online
NBN Consumer Customer Terms
Change of ownership
Network Coverage
C Blue Plans Coverage Maps
C Red Plans Coverage Maps
What mobile network do you use?
Billing
When do I receive my bills?
How do I pay my bill?
What happens if I exceed my included data plan value?
What if I want to query my bill?
How are the monthly access fees charged?
Are there any upfront costs?
Am I locked into a contract?
Are your plans prepaid or postpaid?
How is mobile data charged, per MB or KB?
How do I set up direct debit payments?
How to make a payment in the MyCmobile portal
What is my billing period?
Direct debit – update credit card expiry date
Data
How much data do I need each month?
What data speeds should I expect?
What device settings do I need for my handset?
How can I reduce my data consumption?
What is Databank?
How do I check my databank balance?
Connecting to CMOBILE
I’ve signed up online. How long until I get my SIM?
What kind of SIM card do I need?
Can I keep my current phone number?
How long does it take for my number to be transferred in and how will I know?
My phone is locked to another carrier. How do I unlock it?
When is number porting available?
How do I change my Cmobile plan?
What is a porting PIN?
I cannot send or receive SMS
What mobile device do I need to join Cmobile?
What is the Pre-port verification process?
Can I use WiFi calling with Cmobile?
Telstra 3G mobile exit
How do I get a Cmobile eSIM?
Customer care
How do I contact CMOBILE customer care?
I’ve lost my handset. What do I do?
What is a PUK code?
How do I bar premium SMS?
How do I check my usage?
Do I need to update the settings on my handset?
Does Cmobile support users with disabilities?
How to call the USA from Australia?
How to call the UK from Australia?
How to call China from Australia?
How to call India from Australia?
How to call NZ from Australia?
How to call Singapore from Australia?
How to update your address in the MyCmobile portal
How to update your email address in the MyCmobile portal
Voicemail
How do I set up my Cmobile voicemail?
How do I listen to my voicemail messages?
Can I listen to my voicemail messages from another phone?
How do I turn off Voicemail?
How can I change or extend the ring time on my Cmobile service?
Roaming
Can I use my CMOBILE SIM when travelling overseas?
Does it cost a lot to use my mobile overseas?
C Blue International Roaming Travel Day Pack
For C Blue mobile customers using the Telstra Wholesale mobile network, you can roam to international destinations for just $10 per day with our roaming travel day pack.
The $10 international roaming travel day pack includes:
- Unlimited standard calls and text (make and receive calls and TXT)
- 200MB of data
- 24 hours access from time of activation
- Roam to 57 included countries (see below)
Once you arrive at your destination you will receive an SMS notification requesting you to opt-in via SMS to activate the travel pack.
To Opt-in simply TXT the word ROAM to 179.
You will receive an automated response confirming your pack is activated.
Note: Once your international roaming pack has been enabled it will expire at midnight AEST after a continuous 24 hour block. There will be no TXT prompts to remind you to activate a new pack and your international roaming pack does not automatically renew each day. To add a new pack if you have consumed all your data or after 24 hour expiry, TXT ROAM to 179.
To check your remaining balance and expiry period, simply TXT BAL to 169.C Blue international roaming packs
International roaming packs can be activated via SMS opt-in when you land in your destination country. You need to ensure you have international roaming activated before you leave for your travel. If you are unsure, please contact us.
How does it work?
When you arrive in one of the 68 eligible countries, you will receive a welcome message via SMS. Simply send an SMS to number 179 with the pack code you require to activate. For example SMS "ROAM5" to 179 to activate the 5GB travel pack.
Pack Codes are:
NBN Coverage
NBN
Cmobile NBN Fixed Wireless installation
Cmobile NBN Fixed Wireless installation The NBN Fixed Wireless network is available to over 700,000 premises throughout Australia and can deliver fast internet speeds up to 400Mbps. The network uses 4G and 5G technology to send data over radio signals from a...
Cmobile NBN Fibre To The Curb (FTTC) installation
Cmobile NBN Fibre To The Curb (FTTC) installation nbn Fibre to the Curb (FTTC) connection is used in circumstances where fibre is extended close to your premises, connecting to a small Distribution Point Unit (DPU), generally located inside a pit on the street. From...
Cmobile NBN Hybrid Fibre Coaxial (HFC) installation
Cmobile NBN Hybrid Fibre Coaxial (HFC) installation All types of nbn network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbn Hybrid Fibre Coaxial (HFC) connection is used in circumstances where the...
Cmobile NBN Fibre To The Premises (FTTP) installation
Cmobile NBN Fibre To The Premises (FTTP) installation All types of nbn network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbn Fibre to the Premises (FTTP) connection is used in circumstances where a fibre...
How do I get a Cmobile eSIM?
You can get a Cmobile eSIM if your device is eSIM capable and you are on one of our C Blue (Telstra network plans). Currently, our C Red (Vodafone network) plans do not have eSIM available and will need a plastic SIM instead. To check if your device is compatible with...
C Blue international roaming packs
New C Blue International Roaming Packs are here. From 28th November 2024, Cmobile offers new international roaming packs for our C Blue Plan (Telstra network) customers. Note – these new roaming packs replace the previous $10/day international roaming day pack...
Direct debit – update credit card expiry date
If your credit or debit card has expired, you can update the new expiry date in the MyCmobile portal. Login to MyCmobile https://www.cmobile.com.au/mycmobile/ Login with your Cmobile Account Number and Password 1. Click on Payments 2. Click on Direct Debit 3. Click...
Telstra 3G mobile exit
Telstra 3G mobile exit has been extended to 28 October 2024. Telstra is upgrading the mobile network to deliver a better experience for all users. As part of these improvements, the current 3G network will be retired and all users will move to the more modern 4G and...
Can I use WiFi calling with Cmobile?
Can I use WiFi calling with Cmobile? You can use Wi-Fi calling with Cmobile. Wi-Fi calling lets you make and receive calls over a WiFi network when the mobile network is not avaliable. This is very helpful if you experience coverage issues indoors, you’re...
Change of ownership
If you wish to change ownership of your mobile service. Please complete the below form and return to us at Support@cmobile.com.au Change of ownership form...
What is my billing period?
The billing period is slightly different for C Red and C Blue mobile plans. For C Red (Vodafone network) plans – the billing period is calendar monthly (1st to the last day of the month) For NBN plans – the billing period is calendar monthly (1st to the...
Cmobile NBN Fibre To The Node (FTTN) explained
Cmobile NBN Fibre To The Node (FTTN) explained All types of nbn™ broadband access network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbn™ Fibre to the Node (FTTN) connection is utilised where the existing...