CMobile plan updates – even more value!


At CMobile we are always working behind the scenes to improve our customer experience. After some negotiations with our carriers, we are able to announce that we have increased the value of some of our plans, and also implemented some brand new plans.

All plan changes are effective from the 1st of May 2015. If you are already on one of these plans you don’t need to do anything as you will automatically be upgraded on the improved plan with extra value. If you wish to swap plans, please give us a call and we will schedule the change for you. Of course, all of our plans, including the new ones, come with CMobile’s all Australian expert support and personal service!

Improved C Blue plans!

  • C Blue $19.90 per month plan now includes up to 150 minutes (up from from 133)
  • C Blue $29.90 per month plan now includes up to 250 minutes (up from from 200)
  • C Blue $39.90 per month plan now includes up to 350 minutes (up from from 300)

Excess data rates on ALL C Blue plans Down!

If you exceed your data allowance on C Blue plans from May 1 you will pay just 5c per Mb. This is down from 25c per Mb. We have been negotiating this with our carrier for many months and we are very pleased to be able to announce this outcome.

New C Blue $59.90 plan!

To cater for the bigger users, we have launched the C Blue $59.90 per month plan. This plan includes up to 600 minutes talk time and 3Gb of mobile data.

Improved C Red $9.90 plan!

Our bargain C Red $9.90 per month plan now includes up to 100 minutes talk time (up from 66) and also now includes 150Mb of mobile data (up from 100Mb).

New C Red $59.90 Unlimited plan!

For those who need extra data, we are now have the C Red $59.90 per month Unlimited plan. This includes unlimited talk and text, plus a massive 4Gb of mobile data.

You can view all our plans here

If ever you have a question about any of our plans or anything else, please call or email us.


CMobile introduces data barring at 100% of allowance

CMobile has introduced automated data barring for customers who reach 100% of their monthly data allowance. This means that customers who receive a text alert stating that they have exceeded 100% of their monthly data allowance will have their data service automatically barred until the end of the month, when it will be automatically unbarred.

It is very important to note that this does not guarantee you will never receive excess data charges. CMobile receives call and data records from our carriers overnight in a usage file. This means that the system is not “real time”. Effectively, your data may not be barred until 48 hours after the data session that caused you to reach your monthly allowed limit has occurred. This is not a perfect system, but it certainly limits the time you can use excess data. Data is barred when you receive your 100% data usage notification, not when you hit exactly 100% of your monthly allowance.

Can I continue using data even though I’ve hit my monthly limit?
Yes. Simply call CMobile Support on 1300 545 000, a free call from your C Mobile, or email Our support staff will make sure you understand the excess data charges, and will be happy to unbar your data service.

How do I know if I’m getting close to my data limit?
You will receive data usage alerts via SMS when you have exceeded 50%, 85% and 100% usage. You can also monitor your usage at any time during the month via the “My CMobile” portal on our website. Simply log in with your account number, and the password you chose when you signed up.

Is my voice and SMS going to be barred if I hit my monthly allowance?
No. If you exceed your monthly call and SMS allowance, you are charged at our normal low rates for any excess usage. You will still receive SMS usage alerts at 50%, 85% and 100% of your monthly voice and text allowances, but your voice and text services will not be barred when you hit 100% of your included value.

I am on a C Red PAYG $0 per month plan. How does this affect me?
If you are on the “pay as you go” plan, you do not have a monthly data allowance, so you will not be affected by this. We recommend you monitor your usage via the “My CMobile” portal on our website.

As always, if you have any questions or need help please call or email our support team.

CMobile plans reviewed on whatphone

We have been reviewed on a new mobile phone comparison site called whatphone. Whatphone has a range of interesting and useful articles in their blog

If you’re already a CMobile customer, you will know the benefit of low cost SIM only plans with no lock in contracts. Why pay more than you need to?

  • You can read the whatphone review of CMobile here
  • A review of our new big data plans here
  • The best pay as you go PAYG mobile plans here
  • Our great value C Blue plans here
  • Stop wasting money and pay less on our Red plans here

Check out whatphone for a range of information to help you save money and be better informed.

Warning to all iPad and iPhone users from CMobile

We have seen a number of Apple device users (iPhone/iPad) report that their devices have been “hacked” remotely by an unknown malicious source and locked. A message then appears on the screen stating that the device can be unlocked by paying a US$100 ransom to the attacker via PayPal. The attacker is going by the name Oleg Pliss, and the message reads something like:

“Device hacked by Oleg Pliss. For unlock device, you need send voucher code by 100 usd/eur (Moneypack/Ukash/PaySafeCard) to email: for unlock”

There has recently been a couple of high profile attacks where eBay and Adobe passwords have been stolen. People have a tendency to use the same password over and over again. It is likely that these hackers are trying these stolen passwords on multiple platforms, including the Apple one. In this case, the hackers are using the “Find My iPhone” feature to remotely lock the device after hacking in to the iCloud platform via the stolen password. They then change the password, and demand a ransom to unlock the device:

CMobile strongly suggests that you change your iTunes/iCloud password immediately and also make sure it is unique. Also, set up a passcode on your device, so there is a two-stage verification process.

To set up a passcode on your iPhone or iPad, please refer to the below link:

To change your iCloud password, please refer to the below link:

If you have been targeted in this attack and your iPhone/iPad is currently locked, please refer to the below link from the Apple Support site, which has some suggestions to resolve the problem:

If you are not sure how to proceed, please contact CMobile at, or give us a call on 1300 545 000 and we would be happy to assist you in restoring your device.


CMobile supporting Nitro Circus

Nitro Circus are currently touring Australia and if you haven’t ever seen a show we highly recommend it! Last Saturday, we went and watched the show and were amazed at the bravery and skill of all the athletes. The tricks and stunts they do are unbelievable and it doesn’t always end well either. Crashes can and will happen when these guys push the boundaries so much! It sure does make for an exciting spectacle not to be missed.

If you’ve had a chance to see a show, you might notice our CMobile advert on the big screen. CMobile are also sponsoring some of the international athletes such as Travis Pastrana, Lyndsey Pastrana, Erik Roner and James Foster just to name a few. We are happy to keep these guys connected to the world with a CMobile SIM while they’re touring around Australia. If you’re interested in catching a show check out


Mobile Phone Mythbusters!

An email came in to our inbox the other day entitled “5 Things You Didn’t Know Your Mobile Could Do!”. It’s also been going around facebook if you haven’t seen it already.

As we read through, it became clear that it was a mixture of truth, exaggeration and plain fantasy. Following on from that, we thought we’d share with you the facts on some of the claims regarding mobile phones circulating the internet:

1. Dial 112 – it is the world-wide emergency number for mobiles
This is mainly TRUE. It is not “world-wide” but certainly operates in most countries around the world including Australia. Dialling 112 will connect you to the 000 emergency line from your mobile. It is also true that 112 will work without a SIM in Australia. It is also true that the phone will pick up ANY network that is available when you dial an emergency number, not just your own provider’s network. The important thing to remember here is that dialling 000 WILL WORK EXACTLY THE SAME WAY in Australia, so no need to remember 112 unless you’re travelling.

2. Unlock your car with your mobile phone if you’ve forgotten your car key remote
If you lock your keys in your car, you can unlock it by getting someone at home to call you on your mobile. They then press the unlock button on your spare key into their receiver. You point the mobile phone at the car and it unlocks. Err no. Completely FALSE. Keyless entry systems operate on an encrypted radio signal, which cannot be transmitted by a mobile phone over a voice channel. Call your road-side service provider, or get someone to drop your spare keys to you.

3. Hidden battery power
Hidden battery power is unlocked by pressing *3370#. Press this when your battery is about to run out to get up to a 30% increase in your remaining battery power.
FALSE! One of the bugbears of modern smartphones is the battery life. Bigger screen sizes and more processing power equals more power required to run them. Manufacturers are constantly trying to find ways to improve battery life, just to keep up with the technological advances of the phone. Do you really think they are holding out on us to the tune of 30% of the battery life?

4. Blocking your mobile phone if stolen or lost
Dial *#6# and a 15 digit code will come up. Keep a note of it and if your phone gets stolen, advise the carrier and they can stop it from being used.
TRUE. Dialling this code will display your phone’s IMEI (International Mobile Equipment Identity) number. It is effectively your phone’s unique serial number. Your carrier has the ability to block your handset if it is stolen and quoting this number to your provider will enable them to do so. In Australia, there is agreement between carriers so that phones are blocked on all networks if reported stolen. It doesn’t get your phone back, but makes it only useful as a paperweight for the thief.

5. Using your phone while refuelling your car can cause an explosion
This seems to be one of those things that just started circulating 10 years ago, and has never really been challenged. There has never been a single documented case of a mobile phone causing a petrol pump fire or explosion, only urban legends. This myth is FALSE. The battery in your phone is the same voltage as a car battery, but with far less current. It is therefore wrong to assume the battery is the cause. Radio frequency EME (electromagnetic energy) cannot spark a petrol fire, or any other type of fire for that matter. The stickers on our petrol pumps look impressive, but in reality, they are protecting us from a danger that doesn’t exist!

If you have any more mobile myths you want proven or disproven, add a comment below, and we’ll investigate. Alternatively, email us at, or let us know on Facebook.



CMobile refer a friend special offer

Refer a friend offer
Simply refer someone you know to CMobile and if they successfully sign up online to our of our plans from $19.90 and above, both you and your friend will receive a $10 credit on your CMobile account. Make sure you tell your friend that they must quote your Account Number in the Promo Code field when signing up.

Terms and Conditions
Referred customer must not have been a previous customer of CMobile. Offer expires 31/12/2014 unless withdrawn earlier. Only available for new connections on a $19.90 per month plan or above. $10 credit applied to both the current and referred customer within 60 days of referred customer’s sign up. Both referred customer and current customer must maintain separate and active accounts until credit is applied. Credit is only issued to an active CMobile account and is not transferable and cannot be exchanged for cash. Customers who disconnect before credit is applied will forfeit their credit amount of $10. Referred customer must quote the current customer’s Account Number as a Promo Code during Sign Up to receive this offer.

How to manage your mobile data usage

With mobile networks getting faster and smartphones doing so much, it can be easy to chew through the mobile data allowance on your plan. Did you know your phone or tablet can use mobile data without you even knowing it? Things like software and app updates, email, GPS location services, online games, Facebook and the use of cloud based services can all be using your mobile data.

To help limit your mobile data use and reduce the risk of incurring excess data charges, here are some things you can do:

1. Use secure Wi-Fi networks where available
If you have Wi-Fi at home, turn on Wi-Fi in your phone settings so that you’re using the Wi-Fi rather than mobile data. Set up your app updates to download and sync via Wi-Fi only. You can also look out for free Wi-Fi networks at cafes, stores or your work place.

2. Download a data management app for your smartphone
Good examples are My Data Manager or DataMan. These apps can help you track how much mobile data you’ve used and provide real time alerts. Although not 100% accurate with the mobile network, they provide a good guide if you’re nearing the limit of your data allowance.

3. Take notice of your CMobile SMS usage alerts
CMobile will SMS you alerts once you exceed 50%, 85% and 100% of the included data allowance on your plan. Please note, call records from the mobile carrier are up to 48 hours behind so these alerts are not real time.

4. Turn off or limit automatic notifications
Go to your app settings and turn off our limit automatic notifications for apps such as Facebook or mapping services where data is used for GPS / social media. You can also turn off push email.

5. Minimise the use of video streaming and music apps
Video streaming and music apps such as Spotify, Netflix or Pandora can be data heavy. Video streaming can use approximately 500MB of data in just 70 minutes so be careful when using these apps.

We are here to help so if you ever need advice or assistance on your data use, call us on 1300 545 000 or email

How to Roam with a Smartphone

These days, people can’t bear to be without their smart-phones for any length of time at all. I know I get sweaty palms just thinking about it. Go to any restaurant and you’ll see couples not talking to each other, but madly updating Facebook statuses, tweeting and “app-chatting” to everyone else! The smart-phone is becoming ubiquitous. Samsung has called its last couple of smart-phones “life companions”, and they are pretty much right.

Given that we can’t live without them, leaving the smart-phone at home when you travel overseas is really not an option. However, when you go on that well-deserved overseas holiday, taking a smart-phone can end up costing you as much as taking an extra kid with you! It’s not uncommon to see 2 or 3 thousand dollar bills from your provider when you get back. All from doing exactly what you already do, except overseas.

So why is it so expensive? Well, there’s a few reasons. When you’re overseas you are using a foreign network who has an agreement with your carrier for you to use their network. You are effectively at their mercy when it comes to the rates you are charged. Our carriers often won’t even know the rates until the call records are received by them. Voice and data rates change all the time, and it is virtually impossible for an Australian carrier to keep up to date with 200+ international networks, most of whom do not routinely send an advice to other carriers when their call or data rates change. Your Australian carrier will naturally mark up the foreign network’s already-expensive rate before passing on to you. This means any call in any country will probably be costly. Your smart-phone may also be regularly “pinging” your email server, Facebook or some other app without you even realising it. You could be paying a dollar or more each time this happens when you are roaming!

Secondly, you pay for incoming calls as well as outgoing calls when you are roaming. For example, if I ring your mobile number from Australia when you are in England, I will be charged, and you will too!

Lastly, the way calls and data downloads are charged can differ from network to network. Did you know, for example, that some foreign networks actually start charging when the phone starts ringing, rather than when it is answered? Effectively, you can be paying for a call that no one answered. Minimum call cost per call,  flagfalls, and charging protocols can differ wildly from network to network, even within the same country.

As you can see, it’s a minefield to say the least! CMOBILE has come up with some simple tips to make sure you have a working service at minimum cost. Those dollars are going to be important when you get back and the coffers are empty. The last thing you need is a massive roaming bill on your doorstep:

1. Make sure your handset is unlocked. If you are on a contract or bought it on a contract when it was new, you might need to contact your carrier and get them to unlock the handset. Your phone simply won’t work on any other network, including overseas ones if your carrier has locked it to their network.

2. Turn off data roaming, usually found in the settings menu of your smart-phone. Switch off any push email or app settings. You can still check your email, it just won’t auto-refresh in the background and cost you hidden dollars.

3. When you arrive at your destination, buy a prepaid SIM on a local network, and top it up with credit for voice, text and data. This will ensure you are paying the same rate as the locals when you use your smart-phone. If you are unsure, it doesn’t hurt to do a bit of internet research before you go. The front desk at where you are staying would be pleased to assist too. Make sure you check what size SIM your smart-phone takes, so you don’t buy the wrong size. You can email/Facebook/tweet your overseas contact number to all of your friends and family very easily. When buying your SIM at your destination, don’t forget to take your passport with you. ID may be required to connect a prepaid SIM, as it is in Australia.

4. Use wi-fi hotspots where possible. Your hotel , bars, shopping centres etc will probably have wi-fi available. Make sure you take advantage of wi-fi hotspots where you can. When you are on one, this is a great time to refresh your email inbox!

5. When you are on wi-fi, use Skype, KIK, What’s App, etc to contact friends. This way you won’t be using your credit.

6. Before you go, check out what apps are available for your destination and download them. For example, train or bus timetable apps, maps, restaurant and entertainment guides etc. Where possible download maps and guides to your phone so you can read them off-line and not incur charges.

Your smart-phone is an invaluable travelling companion, and by following the above tips, you can easily take the worry out of the cost of roaming. If you are still unsure, contact CMOBILE on 1300 545000 or email and our expert team would be happy to help you, even if you’re not currently a CMOBILE customer.

One last tip, don’t forget to change the phone numbers in your contacts list to international (+61) format before you go. For example, Australian mobile number 0414123456 becomes +61414123456. Australian landline number 03 12345678 becomes +613 12345678. You won’t need to change them back when you get home, they will still work as normal!

Awesome uses for your mobile phone camera

A few weeks ago, I was slaving away in the kitchen, and had to make gravy. Being a bloke, I reached straight for the Gravox, only to be horrified to realise I couldn’t read the instructions! Unfortunately I’ve reached the age where my arms aren’t quite long enough to get the words in focus…I’m sure a few of you have been there!

What I did to solve the problem, was to whip out the mobile phone, take a picture, and then do the thumb and forefinger movement on the screen to enlarge the ridiculously tiny font. It was easy and worked an absolute treat. Since then, I’ve enlarged medicinal instructions, assembly instructions, the serial number on my computer, and even the form guide! It’s a really simple trick, made possible by the fact that we all have quite a powerful camera in-built into our modern smart-phones. I, for example, am currently using a 4 year old Samsung Galaxy S2. Quite an old smart-phone, yet it packs an 8 megapixel camera, which can comfortably expand a photo to A4 size without losing any picture quality. Incredible really!

In the spirit of this, I’ve come up with some other interesting uses for mobile phone cameras you may not have thought of:

1. Grocery-Shopping aid: Before you go shopping, take a photo of the inside of your fridge, and the pantry as well for that matter. You can pull out the phone at the shop, and zoom in to see just how much chilli sauce is left in the bottle, how many eggs are in the container, or whether your sneaky husband ate the last of the Tim Tams. Or how about taking a photo of the recipe you’ve been planning to cook before you go shopping, to make sure you pick up all of the ingredients. A quick look at the phone will make sure you don’t forget to pick up the Chinese Five Spice.

2. Product Comparison: No matter how easy on-line shopping gets, I still like to see and compare things I buy. We bought a new LED TV last week. You just don’t realise how many different models and features there are on TVs these days. We were able to take a photo of the models were interested in with the price-tags as we went from Bing Lee to Harvey Norman to the Good Guys to JB Hifi. This way we were certain we were comparing “apples with apples”, and were getting the best price. All thanks to something I would have been carrying in my pocket anyway!

3. Insurance information: Normally, you will have your mobile phone with you at all times. Why not take photos of your valuables you have at home. Serial numbers of computers, electronic equipment, sports memorabilia and whatever else at your home. If the unthinkable happens and your items get stolen, the conversation with the insurance company will be a lot easier if you can actually show them a picture of your genuine bat signed by Don Bradman, or the serial number of your premium sound system. It will even help you remember what you actually have. Many people have forgotten, or not realised valuable items were missing until long after the insurance claim was made, and that can be a nightmare.

4. Stuff you like: Ever been to someone’s house, and really liked the way the lounge-room is set out, or seen an item you thought would go brilliantly in your back room? Maybe an unusual plant, piece of art or colour-scheme. Anything at all really, from furniture to a salad bowl. All it takes to keep this in front of mind is to whip out the phone, take a quick snap, and you can be assured of not forgetting those awesome cushions, or clever use of space that would be perfect at your place!

5. Gift ideas: Every now and then you come across something at a shop and think, wow that would be perfect for hubby/wife/kids/others for their birthday or Christmas. This event might be 6 months away so the item is often forgotten well before the event and we end up buying socks. How about building up a little file in your camera phone of cool and unusual gifts to buy? You don’t have to have anyone in mind when you see them. Simply snap a quick photo and move on. When Christmas or a birthday comes around, you’ll have a ready-made list of gift ideas at your fingertips!
We don’t realise how much power we have inside our smart-phones these days. These are just 5 simple ideas from a device that we carry around all day every day. I’d love to hear yours!