What is a port?
It is easy to bring your existing mobile phone number to Cmobile. Transferring your mobile number from one provider to another is called a “port”. When you sign up for a Cmobile SIM, you can provide us your existing mobile phone number and either your date of birth, if you have a pre-paid service, or your current account number if its a monthly billed service. We can then “port” your mobile number when you are ready to activate your Cmobile SIM.

What is pre-port verification?
Cmobile is legally required to verify that customers porting a mobile number to Cmobile are the rightful owner of that mobile number. This verfication process is known as pre-port verification, and it has been implemented industry wide to help prevent people from fraudulently porting other people’s mobile phone numbers.

How does it work?
When you activate your Cmobile SIM, a porting process is started to move your mobile number from your existing provider to Cmobile. When this process is initiated you will receive a 6-digit code via SMS to your phone with the mobile number being ported. You are required to enter this 6-digit code in the port verification window as soon as you receive it to complete the number port.

What do I do if I believe someone has fraudulently ported my number?
You should immediately report this to:
(a) the Australian Federal Police or the relevant State or Territory Police, and
(b) government services, such as Scamwatch and IDCARE, that supports customers whose mobile service number is the subject of an unauthorised port.

What should I do if the port does not work?
If you have any problems with the SIM activation or porting process, please call us on 1300 545 000 or email us at support@cmobile.com.au and we will be happy to assist you.