To help you keep track of your mobile usage from month to month, we send you SMS alerts when you reach 50%, 85% and 100% of your included plan allowance for call credit and data. The alerts are not real time and can be delayed by up to 48 hours. These alerts do not include usage outside of Australia.
If you have used more than 100% of your included call credit or data allowance, excess usage charges apply. To view your excess charge rate, check the details of your plan. C Red plans here or C Blue plans here
To check if you are on the right plan for your usage level you can:
- View our range of mobile plans here
- Contact us by calling 1300 545 000 or email firstname.lastname@example.org
You can track your usage in the My CMOBILE portal at any time. Simply login with your Account Number and Password and click on the Usage button under your mobile service number. Note, usage in the portal can be delayed by up to 48 hours.