Switch to a Better Mobile Plan

Yes, there is a one-off fee of $4.90 to cover the cost of the SIM, postage and handling.

Yes. It’s easy to bring your current phone number to Cmobile. During the sign-up process, simply tell us your current phone number, current provider and account number so we can process your number port when you activate your Cmobile SIM.

Plan upgrades can only occur at the start of the billing period, which is the 28^th of the month for C Blue plans and the 1^st of the month for C Red plans.

Monthly access fees are charged per calendar month, and are charged monthly, in advance. On your first Cmobile bill, you will be charged a pro-rata amount for the partial first month, and the next full month in advance. For example, if you activate on the 15^th of the month on a $20 per month plan, on your first bill you will be charged $10 pro-rata amount for your first half month, and $20 for the next full month in advance. From there on, you will be charged $20 for each month in advance.

You can set up direct debit payments for Visa or Mastercard debit or credit cards. This can be done in your online MyCmobile account, or by calling our customer support team. Payments are deducted on the 15^th of each month.

Voicemail is a handy service that allows callers to leave you a recorded message if you’re not able to answer the call for any reason. Your Cmobile SIM comes with a voicemail service pre-configured. To set up your voicemail follow the steps below: C Blue Telstra network plans 1. Dial 101 2. Choose your 6 digit PIN 3. Re-enter your 6 digit PIN 4. Record a personal greeting (must be less than 60 seconds in length) C Red Vodafone network plans 1. Dial 121 2. Choose your personal security code 3. Record your name 4. Choose your time zone 5. Record your personal greeting or keep the standard greeting. If you have not set up voicemail, you will be prompted to do so the first time you use your Cmobile service.

How much data you need depends on how you use your mobile phone. For example, if you only check emails or social media you might not need much data. However, if you regularly stream video content, you will likely need a higher data plan. It’s a good idea to check your last 3 bills to see how much data you’re using and select a plan a bit higher than that.

If you exceed your plans included data value, excess charges may apply. For C Red plans, excess data is charged at 1c per MB. For C Blue plans, excess data is charged at $10 per 2GB.

Our customer support team is happy to assist. Please call us on 1300 545 000 or email us at [email protected] and we will help you.

A SIM-only plan is a mobile plan where you bring your own mobile phone or device and Cmobile supplies you with the SIM.

The billing period for C Red plans is per calendar month and the billing period for C Blue plans is the 28^th of the month to the 27th of the next month. Bills are send out at the start of each month for the previous months usage.

Cmobile supplies standard multi-fit SIM cards that fit all devices. The SIM card can be popped out of the plastic case to fit either a nano, micro or standard SIM size. You can also elect to get an eSIM if your device supports it. If you are unsure, please contact us and we will be happy to assist you.

An eSIM is an electronic SIM that is downloaded on your mobile phone or tablet. This replaces the standard plastic body SIM. You can elect to have an eSIM on our C Blue plans if you wish and your device is eSIM capable.

You receive your Cmobile bill at the start of each month by email. This is normally delivered on the 2nd day of the month.