Support/FAQs

Billing

When do I receive my bills?

We operate a calendar monthly billing period.
You will receive your bill by email at the start of each month for your usage in the previous month.

In your first month, you may be charged a pro-rata amount. For example, if you join on the 10th of July, you would be charged for the period 10th July to 31st of July, not a full month.
Access fees are charged monthly in advance.

How do I pay my bill?

You can pay your Cmobile bill in a number of ways. The easiest and most convenient way is to register your credit card for direct debit. We accept Visa and Mastercard and will debit your nominated card at least 14 days after your billing date. You can call us to add your credit card for direct debit or complete the Direct Debit Form and send back to us.

If you don’t want to pay by direct debit, you also pay in the following ways:

  • Online by logging into your MY CMOBILE account and paying by credit card
  • Calling us on 1300 545 000 and paying by credit card
  • You can pay by BPay using the code on your bill

What happens if I exceed my included data plan value?

On C Red plans, if you exceed your data allowance, excess data is charged at 1c/MB (1MB units).
On C Blue plans, if you exceed your data allowance, excess data is charged at $10/GB (1GB units).

What if I want to query my bill?

Simply call us on 1300 545 000 or email us at support@cmobile.com.au and we will be pleased to help you.

Why the $50 minimum annual spend on the C Red Annual PAYG plan?

At Cmobile we believe in being clear, open and honest with our customers. There is a cost to Cmobile to maintain active services on the mobile network. As a result, we need to put in place an annual minimum spend of $50 on this plan. When you activate, your initial payment of $50 will be added as credit to your account with any calls or usage being deducted from the balance.

How are the monthly access fees charged?

Monthly access fees are charged in advance. The billing period is a calendar month. You may be charged a pro-rata access fee on your first bill depending on when you activate your SIM. For example, if you activate your SIM on the 10th of the month, you will be charged an access fee for the period 10th to the last day of the month. As access fees are charged in advance you will also be charged the access fee for the next full month in advance.

Example
Plan activated on the 10th of July

Your first bill will be sent at the start of August
Access fee charge for 10th to 31st of July (22 days)
Access fee for the month of August in advance

Are there any upfront costs?

There is an application fee of $6.90 for each mobile service on your account. There are no other upfront costs and there are no fees if you leave us.

Am I locked into a contract?

No! All CMobile plans are month to month so the most you are committed is 1 month.

Are your plans prepaid or postpaid?

All our plans are postpaid. That is, you will receive a bill at the end of each month and payment is due on the 15th of each month.

How is mobile data charged, per MB or KB?

For all CMobile plans with data included, the included data amount is rated per KB.

For the CMobile Red Annual PAYG plan, data is rated per MB.

For the CMobile $5 plan, data is rated per MB.