We operate a calendar monthly billing period.
You will receive your bill by email at the start of each month for your usage in the previous month.
In your first month, you may be charged a pro-rata amount. For example, if you join on the 10th of July, you would be charged for the period 10th July to 31st of July, not a full month.
Access fees are charged monthly in advance.
You can pay your Cmobile bill in a number of ways. The easiest and most convenient way is to register your credit card for direct debit. We accept Visa and Mastercard and will debit your nominated card at least 14 days after your billing date. You can call us to add your credit card for direct debit or complete the Direct Debit Form and send back to us.
If you don’t want to pay by direct debit, you also pay in the following ways:
- Online by logging into your MY CMOBILE account and paying by credit card
- Calling us on 1300 545 000 and paying by credit card
- You can pay by BPay using the code on your bill
On C Red plans, if you exceed your data allowance, excess data is charged at 1c/MB (1MB units).
On C Blue plans, if you exceed your data allowance, excess data is charged at $10/GB (1GB units).
Simply call us on 1300 545 000 or email us at email@example.com and we will be pleased to help you.
At Cmobile we believe in being clear, open and honest with our customers. There is a cost to Cmobile to maintain active services on the mobile network. As a result, we need to put in place an annual minimum spend of $50 on this plan. When you activate, your initial payment of $50 will be added as credit to your account with any calls or usage being deducted from the balance.
Monthly access fees are charged in advance. The billing period is a calendar month. You may be charged a pro-rata access fee on your first bill depending on when you activate your SIM. For example, if you activate your SIM on the 10th of the month, you will be charged an access fee for the period 10th to the last day of the month. As access fees are charged in advance you will also be charged the access fee for the next full month in advance.
Plan activated on the 10th of July
Your first bill will be sent at the start of August
Access fee charge for 10th to 31st of July (22 days)
Access fee for the month of August in advance
There is an application fee of $6.90 for each mobile service on your account. There are no other upfront costs and there are no fees if you leave us.
No! All Cmobile plans are month to month so the most you are committed is 1 month.
Are your plans prepaid or postpaid?
All Cmobile plans are postpaid. This means you receive a monthly bill at the start of every month for the previous month. Payment is due on the 15th of each month.
If ever you have a question, please contact us via email at firstname.lastname@example.org, phone us on 1300 545 000 or message us via Facebook messenger.
For all Cmobile plans with data included, the included data amount is rated per KB.
For the Cmobile Red Annual PAYG plan, data is rated per MB.
For the Cmobile $5 plan, data is rated per MB.
You can set up a direct debit to your Visa or Mastercard credit or debit card to pay your Cmobile account. Payments will be deducted automatically on the 15th of each month.
The easiest way is to go the MyCmobile portal from the Cmobile homepage https://www.cmobile.com.au/mycmobile/
Login with your Cmobile Account Number and Password
Click on Payments
Click on Direct Debit
Click on Set up Direct Debit
Enter your credit card details and click on Save
You can also call us on 1300 545 000 during office hours and we can set this up for you.