Support/FAQs

Connecting to CMOBILE

I’ve signed up online. How long until I get my SIM?

After completing the sign up process, we will process your application and if approved, your new SIM will be dispatched to you the next business day by priority mail as standard or by express post if you have selected this option.

What kind of SIM card do I need?

There are 3 different types of SIM cards. Most phones use the standard size Mini-SIM. Some smartphones, such as the iPhone 4, 4S, and the Samsung Galaxy S3 use a Micro-SIM. If you have an iPhone 5, you will need a Nano-SIM. If you’re not sure, take your existing SIM out of your handset and compare it with the picture below. Or if you need help, just call or email us and we’ll let you know.SIM cards

Can I keep my current phone number?

Yes it is easy to bring your existing mobile number to CMobile. Simply complete the Porting Information during the sign up process and we complete the transfer to you.

Please note, we will not start transferring your number until you have received your new CMobile SIM, and you have requested us to activate it. It is important to tell us your correct account number with your current provider so the transfer will complete smoothly.

How long does it take for my number to be transferred in and how will I know?

Most transfers are completed within the hour. Simply continue to use your old SIM until the service stops working, and then plug in your new CMOBILE SIM. It will be active with your existing number attached to it.

My phone is locked to another carrier. How do I unlock it?

If your phone is locked to another provider, you need to contact the provider to unlock your phone. The contact numbers are below.

Vodafone: call 1300 650 410 or visit www.vodafone.com.au/unlock
Telstra: call 125 111
Three: call 133 320
Crazy John’s: call 132 299
Optus: Call 1300 555 002

When is number porting available?

The Standard Hours of Operation for mobile number porting are Monday-Friday from 08:00 to 20:00 AEST, and Saturdays from 10:00 to 18:00 AEST. Porting is NOT available on the following days:

Sundays
New Year’s Day
Australia Day
Good Friday
Easter Sunday
ANZAC Day
Christmas Day

For all other Public Holidays, Porting may be reduced to Saturday hours.

How do I change my CMobile plan?

All CMobile plans are monthly plans. You are free to change to a higher
or lower plan at the end of each calender month. Simply give us a call
on 1300 545 000 or email support@cmobile.com.au at any time, and we can
schedule the change to go through at the end of the current month.

NB. If you wish to change from a C Red plan to a C Blue plan or vice
versa, we will need to send you a new SIM, as they operate on different
networks. This will incur a replacement SIM charge of $4.90, which will
be added to your next bill.