Support/FAQs

Data

How much data do I need each month?

It is impossible to give you an exact figure of how much data per month you may need but we can give you a guide based on the examples in the table below:

CMOBILE included data

Web pages browsed

Send or receive text only emails

Send or receive emails with attachment

Video streaming minutes

Music download / upload

Photo download / upload

150MB

500

3,000

75

20

35

75

500MB

1700

10,000

250

70

125

250

800MB

2700

16,000

400

110

200

400

1.5GB

5200

31,000

750

215

380

750

The below assumptions are used as examples of typical use and are intended as a guide only in the above table:

  • Web page browsing = 300KB per page
  • Text only email = 50KB per email
  • Email with attachment = 2MB per email
  • Video streaming (standard definition) = 7MB per minute
  • Music download /upload = 4MB per song
  • Photo download / upload = 2MB per photo

What data speeds should I expect?

The speed of your data depends on many factors such as your location, your device capabilities, network congestion and network coverage.

On C Red plans please refer to the coverage maps for more information Click Here to view the coverage maps for C Red plans.

The network capability of C Mobile’s C Blue 4G mobile solution has access to download speeds of up to 100Mbps on 4G across 97% of the population. 4G devices will enjoy typical download speeds of 2-50Mbps and upload speeds of 1 to 10 Mbpsin 4G coverage areas. On 3G, typical download speeds are 1.1-20Mbps across more than 85% of the population, 550kbps to 8Mbps across more than 95% of the population, and 550kbps to 3Mbps in remaining coverage areas reaching more than 98.8% of the population. Typical wireless packet data upload speeds on the 3G network are 300kbps to 3Mbps across more than 93% of the population and in remaining coverage areas 300kbps to 1Mbps.

What device settings do I need for my handset?

For CMOBILE C Red plans

Your APN and MMS settings are as follows:
Name: Vodafone Live!
APN: live.vodafone.com
MMSC: http://pxt.vodafone.net.au/pxtsend
MMS Proxy: 10.202.2.60
MMS Port: 8080
MCC: 505
MNC: 03
APN Type: default

Or

Name: vfinternet
APN: vfinternet.au
MMSC: http://pxt.vodafone.net.au/pxtsend
MMS Proxy: 10.202.2.60
MMS Port: 8080
MCC: 505
MNC: 03
APN Type: default

Don’t forget to save your new APN

For CMOBILE C Blue plans

Only add these settings to your handset if they aren’t auto detected.

Your APN and MMS settings are as follows:
Name: Mobile Data
APN: mdata.net.au
MMSC: http://mmsc.mdata.au:8003
MMS Proxy: 10.1.1.180
MMS Port: 80
MMS Protocol: WAP 2.0
MCC: 505
MNC: 01
APN Type: default,dun,supl,mms

Don’t forget to save your new APN

How can I reduce my data consumption?

If you have a smartphone and you download data heavy apps, it’s easy to use all your monthly data allowance. Here are some tips on how you can reduce the amount of mobile data you use:

  • If you have a smartphone with wifi, switch it on. Using wifi when available will greatly reduce the amount of mobile data you use. Try to download apps and large files over wifi where you can.
  • Minimise the use of video streaming and apps such as Spotify, Netflix or Youtube.
  • If you turn off apps that automatically push notifications such as facebook and GPS services and use them manually, you will save a lot of data.

You can download some nice free apps for monitoring your data use such as My Data Manager for Android or DataMan for iPhone. These apps are not 100% accurate but give you a good idea on how much data you are consuming. Of course, you can always log into your My CMOBILE account and check your data use which is updated daily.