Support/FAQs

Legal and Policies

Complaints Handling Policy

Click here to download our Complaints Handling Policy.

Port Authority

Click here to download our Port Authority form.

Financial Hardship Policy

Click here to view our Financial Hardship Policy.

Premium Services Notice

Click here to view our Premium Services Notice.

Standard Form of Agreement (SFOA)

Cmobile Mobile Standard Form of Agreement (SFOA)

Click here to view the consumer version of our Mobile Consumer Customer Terms

Click here to view the Small Business Mobile Customer Terms

Direct Debit Service Agreement

Click here to view our Direct Debit Request Service Agreement.

Direct Debit Form

Click here to download our Direct Debit Form

Privacy Policy

Click here to download our Privacy Policy.

Refunds, Repair and Exchange Policy

Click here to download our Refunds, repair and exchange policy.

Authorised Representative Form

Click here to download our Authorised Representative Form.

Fraud

Click here to view our Fraud Policy.

Scam Calls and SMS and Staying Safe Online

Click here to view Scam Calls and SMS and Staying Safe Online information.

NBN Consumer Customer Terms

NBN Consumer Customer Terms

Click here to view the Consumer Customer NBN Terms