Support/FAQs

Roaming

Can I use my CMOBILE SIM when travelling overseas?

Yes you can. Simply dial our customer care number 1300 545 000 and we will unbar your SIM for use overseas. Please note – a security deposit may be required. Please contact our expert team before you leave so we can provide you the best and most cost effective roaming solution.

Does it cost a lot to use my mobile overseas?

Overseas roaming can be very expensive. Depending on where you are and even what network within that country you are roaming on, charges can vary greatly. We strongly suggest you contact our expert team prior to using your phone overseas. They can discuss your needs and give you tips on how to roam as cost-effectively as possible.

C Blue International Roaming Travel Day Pack

For C Blue mobile customers using the Telstra Wholesale mobile network, you can roam to international destinations for just $10 per day with our roaming travel day pack.

The $10 international roaming travel day pack includes:
– Unlimited standard calls and text (make and receive calls and TXT)
– 200MB of data
– 24 hours access from time of activation
– Roam to 57 included countries (see below)

Once you arrive at your destination you will receive an SMS notification requesting you to opt-in via SMS to activate the travel pack.
To Opt-in simply TXT the word ROAM to 179.
You will receive an automated response confirming your pack is activated.

Note: Once your international roaming pack has been enabled it will expire at midnight AEST after a continuous 24 hour block. There will be no TXT prompts to remind you to activate a new pack and your international roaming pack does not automatically renew each day. To add a new pack if you have consumed all your data or after 24 hour expiry, TXT ROAM to 179.

To check your remaining balance and expiry period, simply TXT BAL to 169.