Voicemail is a handy service that allows callers to leave you a recorded message if you’re not able to answer the call for any reason.
Your Cmobile SIM comes with a voicemail service pre-configured. To set up your voicemail follow the steps below:

C Blue Telstra network plans
1. Dial 101
2. Choose your 6 digit PIN
3. Re-enter your 6 digit PIN
4. Record a personal greeting (must be less than 60 seconds in length)

C Red Vodafone network plans
1. Dial 121
2. Choose your personal security code
3. Record your name
4. Choose your timezone
5. Record your personal greeting or keep the standard greeting

If you have not set up voicemail, you will be prompted to do so the first time you use your Cmobile service.

If you do not wish to have voicemail, you can remove it here

You will receive an SMS to let you know you have a new voicemail message. You can access your voicemail as follows:

C Blue Telstra network plans
You will be notified of a voicemail message by SMS alert.
Dial 101 from your Cmobile handset.
While listening to messages you can skip to the next message by pressing the ‘6’ key. You can also save messages by pressing 4, or delete them by pressing 5.

C Red Vodafone network plans
There are two ways of accessing your voicemail messages:
SMS Alert: Your voicemail service will alert you to new messages with an SMS alert. When convenient, you can dial 121 to listen to your new voicemail messages. Dial 1218 to set your voicemail to SMS Alert. When you first connect to Cmobile, your voicemail will be set to SMS Alert.
Ring Alert: Your voicemail service will call you when you have new messages, and automatically play them to you. Dial 1219 to set your voicemail to Ring Alert.

While listening to messages you can skip to the next message by pressing the ‘#’ key. You can also save messages by pressing 2, or delete them by pressing 3.

You can access your voicemail from another phone to listen to your messages.

C Blue Telstra network plans
From any other device, call your mobile number. Wait until you are diverted to voicemail. While the greeting message is played, press the hash key twice (##). You will be asked to enter your voicemail password. Enter the password (note this is a 6 digit password you selected when setting up your voice mail) to listen to your messages.

C Red Telstra network plans
Dial 0414 121 121 in Australia (or +61 414 121 121 if you are overseas) and follow the prompts.

Please note – To access your voicemail in this way you will need to know your security code which you chose when you first set up your voicemail. If you have forgotten your security code, please contact us on 1300 545 000 or support@cmobie.com.au and we will be happy to help you.

How do I turn off voicemail?
So you want to know how to turn off voicemail? Voicemail is a handy tool for callers to leave you a recorded message if you are not able to answer a call for any reason. If your phone is turned off or unreachable, your call rings out, or perhaps you decline the call, a caller can elect to record a message for you to hear. However, not everyone wants a voicemail service so this is how you turn off voicemail.

If you don’t want voicemail on your Cmobile service, just follow the steps below:

C Red plans
To turn off voicemail for C Red Vodafone mobile network plans, dial ‘1210’ from your handset to stop calls diverting to voicemail. This will then divert calls to a service called Call Catcher instead. Call Catcher is an alternative to voicemail which provides callers the option to send their number to you as an SMS. If you want to turn off Call Catcher also, simply dial ‘121600’.

C Blue plans
To turn off voicemail for C Blue Telstra mobile network plans, simply dial ##002# and hit call/send.

That’s it. As you can see it’s really easy to turn off voicemail. And if you decide you want to turn it back on, simply do the following:

C Red plans
To turn voicemail on for C Red Vodafone mobile network plans, dial ‘121’ from your handset. Then follow the prompts to choose your security code, record your name, choose your timezone and record your personal greeting or just keep the standard greeting.

C Blue plans
To turn on voicemail for C Blue Telstra mobile network plans, simply dial ‘101’, choose your 6 digit PIN and record a personal greeting or keep the standard one.

As always if you need help, you can contact us at support@cmobile.com.au call us on 1300 545 000 or message us via our messenger service.

How can I change or extend the ring time on my Cmobile service?

You can extend the ring time on your Cmobile service from your own handset.

For C Blue Telstra network plans:
1. The ring time can be 15, 20, 25 or 30 seconds
2. Dial the following, replacing XX with 15, 20, 25 or 30 as the seconds:
**61*+61141**XX# then press call/send
3. For example, to set your ring time to 30 seconds, enter:
**61*+61141**30# then press call/send

For C Red Vodafone network plans:
1. The ring time can be 5, 10, 15, 20 or 25 seconds
2. Dial the following, replacing XX with 5, 10,15, 20 or 25 as the seconds:
**61*+61414121000**XX# then press call/send
3. For example, to set your ring time to 25 seconds, enter:
**61*+61414121000**25# then press call/send