Support/FAQs

Voicemail

How do I set up my voicemail?

Your CMOBILE SIM comes with your voicemail service pre-configured. To set up your voicemail follow the steps below:

1. C Blue 4G plans dial 141, for C Red plans dial 121
2. Choose your personal security code
3. Select your time zone (eg. NSW or QLD)
4. Record your name to be used in the standard greeting that callers to your voicemail will hear
5. Record a personal greeting

If you have not set up voicemail, you will be prompted to do so the first time you use it.

How do I listen to my messages?

C Blue 4G plans
You will be notified of a voicemail message by SMS alert.
Dial 141 from your CMOBILE handset.
While listening to messages you can skip to the next message by pressing the ‘6’ key. You can also save messages by pressing 4, or delete them by pressing 5.

C Red plans
There are two ways of accessing your voicemail messages:
SMS Alert: Your voicemail service will alert you to new messages with an SMS alert. When convenient, you can dial 121 to listen to your new voicemail messages. Dial 1218 to set your voicemail to SMS Alert. When you first connect to CMOBILE, your voicemail will be set to SMS Alert.
Ring Alert: Your voicemail service will call you when you have new messages, and automatically play them to you. Dial 1219 to set your voicemail to Ring Alert.

While listening to messages you can skip to the next message by pressing the ‘#’ key. You can also save messages by pressing 2, or delete them by pressing 3.

Can I listen to my voicemail messages from another phone?

Yes, you can use any other fixed or mobile phone to access your messages.

C Blue 4G plans
From any other device, call your mobile number. Wait until you are diverted to voicemail. While the greeting message is played, press the hash key twice (##). You will be asked to enter your voicemail password. Enter the password (note this is a 6 digit password you selected when setting up your voice mail)

C Red plans
Dial 0414 121 121 in Australia (or +61 414 121 121 if you are overseas) and follow the prompts.

Please note – To access your voicemail in this way you will need to know your security code which you chose when you first set up your voicemail. If you have forgotten your security code, please contact us on 1300 545 000 or support@cmobie.com.au and we will be happy to help you.

How do I turn off Voicemail?

If you don’t want voicemail on your CMOBILE service, just follow the steps below:

C Red plans
Dial ‘1210’ from your handset to stop calls diverting to voicemail. This will then divert calls to a service called Call Catcher instead. Call Catcher is an alternative to voicemail which provides callers the option to send their number to you as an SMS. If you want to turn off Call Catcher also, simply dial ‘121600’.

C Blue plans
To turn off voicemail just dial ##002# and hit call/send.

How can I change or extend the ring time on my CMOBILE service?

You can extend the ring time on your CMOBILE service from your own handset.

For C Blue plans:
1. The ring time can be 15, 20, 25 or 30 seconds
2. Dial the following, replacing XX with 15, 20, 25 or 30 as the seconds:
**61*+61141**XX# then press call/send
3. For example, to set your ring time to 30 seconds, enter:
**61*+61141**30# then press call/send

For C Red plans:
1. The ring time can be 5, 10, 15, 20 or 25 seconds
2. Dial the following, replacing XX with 5, 10,15, 20 or 25 as the seconds:
**61*+61414121000**XX# then press call/send
3. For example, to set your ring time to 25 seconds, enter:
**61*+61414121000**25# then press call/send