International Roaming

Yes you can. International roaming is available for both C Blue (Telstra network) and C Red (Vodafone network) plans. Contact us before you leave overseas to ensure International Roaming is activated on your service. You can email us at [email protected] or call us on 1300 545 000 to verify. We will provide you information on the options available for plan.

Overseas roaming can be very expensive. Depending on where you are and even what network within that country you are roaming on, charges can vary greatly. We strongly suggest you contact our expert team prior to using your phone overseas. They can discuss your needs and give you tips on how to roam as cost-effectively as possible.

International Roaming packs for C Blue (Telstra network) customers are available. Please contact our support team before you depart Australia to ensure International Roaming is activated on your SIM.

You can choose from 3 different International Roaming Packs:

For C Blue mobile customers using the Telstra Wholesale mobile network, you can roam to international destinations from just $40 for 7 days. This pack gives you 5GB of data, 30 minutes of voice calls to any number, plus 60 SMS. Other packs are available outlined in the table above.

All travel packs are available in 68 countries as per below:

International roaming packs can be activated via SMS opt-in when you land in your destination country. You need to ensure you have international roaming activated before you leave for your travel. If you are unsure, please contact us.

How does it work? When you arrive in one of the 68 eligible countries, you will receive a welcome message via SMS. Simply send an SMS to number 179 with the pack code you require to activate. For example SMS “ROAM5” to 179 to activate the 5GB travel pack.

Already activated a roaming pack? Activating another pack will incur a new charge and replace your current pack, including any unused inclusions. If roaming isn’t working, contact Cmobile support before sending another activation code.

To check the balance of your roaming pack, SMS the word “bal” to 179.

For customers on C Blue mobile plans, you can choose to use your mobile overseas by activating one of the below International roaming packs:

1. 5GB Travel pack, valid for 7 days, 5GB of data, 30 mins of calls and 30 SMS included for $40
2. 10GB Travel pack, valid for 14 days, 10GB of data, 60 mins of calls and 60 SMS included for $60
3. 3GB Travel pack, valid for 3 days, 3GB of data, 300 mins of calls and 300 SMS included for $70

All roaming packs come with WiFi Calling and SMS. Stay connected even if you don’t have a mobile signal using WiFi to make calls or SMS. These international roaming packs are available for 68 countries as follows:

International roaming packs can be activated via SMS opt-in when you land in your destination country. You need to ensure you have international roaming activated before you leave for your travel. If you are unsure, please contact us.

How does it work? When you arrive in one of the 68 eligible countries, you will receive a welcome message via SMS. Simply send an SMS to number 179 with the pack code you require to activate. For example SMS “ROAM5” to 179 to activate the 5GB travel pack. Pack Codes are listed in the table below:

Important: check before activating another roaming pack

Each successful roaming pack activation incurs a pack charge. If roaming isn’t working after you activate a pack, contact Cmobile support before activating another. A new activation is a new purchase—it does not troubleshoot your connection.

Do I need to arrange roaming before travelling?

Yes. Contact Cmobile before leaving Australia to ensure international roaming is enabled on your C Blue service. Enabling roaming on your service and purchasing a roaming pack are separate steps.

How do I activate a roaming pack?

When you arrive in an eligible destination, send your chosen pack code by SMS to 179 from your Cmobile service. For example, send ROAM5 to activate the 5GB roaming pack.

Check the pack’s price, inclusions and validity before sending the code.

Is sending the activation SMS free?

The SMS to 179 is free, but the roaming pack you activate is charged to your account. Each successful activation incurs a separate pack charge.

What happens if I activate the same pack again?

Activating the same pack again before your current pack expires replaces the previous pack. Any unused inclusions in the previous pack are lost.

You will be charged for both successful activations, even if you did not use all the inclusions in the previous pack.

My roaming isn’t working. Should I activate another pack?

Please contact Cmobile support before activating another pack.

First, check your pack balance and confirm that your destination is covered. If you are having trouble with mobile data, check that mobile data and data roaming are enabled for your Cmobile SIM. If you use two SIMs, check that you have selected the correct SIM for mobile data.

Try restarting your phone. If the problem continues, contact us using Wi-Fi and tell us your country, phone model, activation code and any messages you received.

How do I check my roaming pack balance?

SMS BAL to 179 from your Cmobile service.

Why have I been charged for more than one roaming pack?

Each successful roaming pack activation is a separate purchase. Activating another pack does not cancel the charge for an earlier activation.

If you believe an activation or charge is incorrect, contact Cmobile support so we can review it.

What happens if I travel to a country not covered by the roaming pack?

Unfortunately you won’t be able to use roaming. In this case, we advise to purchase a local SIM.

I received a welcome message in an eligible roaming destination. Will I also get a product opt-in reminder message if I don’t opt in immediately? Can I opt in as and when I need it in a roaming country?

Yes, you can opt into the travel packs anytime while you are in an eligible country. The welcome message is sent when you first connect to the network and after 7 days if you remain connected to the same roaming network.

Will I be able to make Calls and SMS to other destinations covered in the packs? Yes, you can make calls and SMS to Australia and to countries covered in the pack.

Will I be able to receive calls and SMS If I don’t have a roaming pack on? You will be able to receive SMS but not calls, if you don’t have a roaming pack added. However, you can make calls/SMS if you have access to WiFi with WiFi calling.

Yes. On C Red mobile plans, international roaming is available for voice calls, SMS and mobile data. Charges for roaming on these plans is very expensive and charged on a Pay As You Go basis.

If you are concerned about the cost of International Roaming, you should not enable this service and should enquire about a local service in the country you are travelling in. Customers who use International Roaming should be particularly careful about data roaming costs. Unless required, you should ensure data roaming is not enabled on your handset or device. International Roaming call charges normally take much longer to appear on your account. You should carefully monitor your usage to avoid high bills.