Legal and Policies

Click here to download our Complaints Handling Policy.

Click here to download our Port Authority form.

Click here to view our Payment Assistance Policy.

Click here to view our Premium Services Notice.

Cmobile Mobile Standard Form of Agreement (SFOA)

Click here to view the consumer version of our Mobile Consumer Customer Terms

Click here to view the Small Business Mobile Customer Terms

Click here to view our Direct Debit Request Service Agreement.

Click here to download our Direct Debit Form

Click here to download our Privacy Policy.

Click here to download our Refunds, repair and exchange policy.

Click here to download our Authorised Representative Form.

Critical Information Summaries

C Blue Unlimited Plans with databank – current from 1 Oct 2025

C Blue $21/mth and C Blue $25/mth

C Blue $30/mth to C Blue $65/mth

C Blue data only plans – current from 1 Oct 2025

C Blue data only plans

C Blue Unlimited Plans with databank – 1 Sep 2024 to 30 Sep 2025

C Blue $18/mth

C Blue $23/mth

C Blue $28/mth

C Blue $34/mth

C Blue $39/mth

C Blue $46/mth

C Blue $55/mth

C Blue $65/mth

C Blue Data-Only Plans – 1 Sept 2024 to 30 Sept 2024

C Blue $18/12GB data plan

C Blue $22/25GB data plan

C Blue $34/50GB data plan

C Blue $40/90GB data plan

C Blue $50/120GB data plan

C Blue $60/180GB data plan

C Blue $70/400GB data plan

C Blue data pooling plans

C Blue Unlimited Data Pooling plans

C Blue Data Only Pooling plans

C Red Unlimited Plans

C Red $9.90/mth 

C Red $10.90/mth

C Red $12.90/mth

C Red $13.90/mth

C Red $14.90/mth

C Red $16.90/mth

C Red $19.90/mth

C Red $24.90/mth

C Red $29.90/mth

C Red $34.90/mth

C Red $139 annual plan

C Red Alarm SIM plan $59.95/year

C Red Data Only Plans

C Red 1GB Data

C Red 2GB Data

C Red 5GB Data

C Red 10GB Data

Cmobile NBN Plans

Cmobile NBN Fibre Plans

Cmobile NBN Fixed Wireless Plans

Cmobile NBN Satellite Plans

Cmobile Home Phone Voice Service

Cmobile Home Phone Voice Service PAYG

C Blue Plan IDD rates

C Red Plan IDD rates

Click here to view our Fraud Policy.

Click here to view Scam Calls and SMS and Staying Safe Online information.

Click here to view the Consumer Customer NBN Terms

If you wish to change ownership of your mobile service. Please complete the below form and return to us at [email protected]

Change of ownership form Sep24

Cmobile partners with Moorup to offer refurbished devices.

The Terms of Sale can be found here