Legal and Policies
FAQS
Complaints Handling Policy
Click here to download our Complaints Handling Policy.
Port Authority
Click here to download our Port Authority form.
Payment Assistance Policy
Click here to view our Payment Assistance Policy.
Premium Services Notice
Click here to view our Premium Services Notice.
Standard Form of Agreement (SFOA)
Cmobile Mobile Standard Form of Agreement (SFOA)
Click here to view the consumer version of our Mobile Consumer Customer Terms
Click here to view the Small Business Mobile Customer Terms
Direct Debit Service Agreement
Click here to view our Direct Debit Request Service Agreement.
Direct Debit Form
Click here to download our Direct Debit Form
Privacy Policy
Click here to download our Privacy Policy.
Refunds, Repair and Exchange Policy
Click here to download our Refunds, repair and exchange policy.
Authorised Representative Form
Click here to download our Authorised Representative Form.
Critical Information Summaries
Critical Information Summaries
C Blue Unlimited Plans with databank – current from 1 Oct 2025
C Blue $21/mth and C Blue $25/mth
C Blue $30/mth to C Blue $65/mth
C Blue data only plans – current from 1 Oct 2025
C Blue Unlimited Plans with databank – 1 Sep 2024 to 30 Sep 2025
C Blue Data-Only Plans – 1 Sept 2024 to 30 Sept 2024
C Blue data pooling plans
C Blue Unlimited Data Pooling plans
C Blue Data Only Pooling plans
C Red Unlimited Plans
C Red Alarm SIM plan $59.95/year
C Red Data Only Plans
Cmobile International calling rates
Fraud
Click here to view our Fraud Policy.
Scam Calls and SMS and Staying Safe Online
Click here to view Scam Calls and SMS and Staying Safe Online information.
NBN Consumer Customer Terms
Click here to view the Consumer Customer NBN Terms
Change of ownership
If you wish to change ownership of your mobile service. Please complete the below form and return to us at [email protected]
Cmobile Moorup Terms of Sale for Refurbished Devices
Cmobile partners with Moorup to offer refurbished devices.
The Terms of Sale can be found here