Vodafone has announced that it will be switching off it’s 3G network on the 15th of December 2023. This is due to enormous growth in 4G and 5G technology, with the demand for data continuing to increase.

Who is affected by the Vodafone 3G Network Shut Down?
The vast majority of our customers will not be affected by the Vodafone 3G network closure. Nearly all handsets sold in the last 10 years are capable of 4G. However, if you currently have a C Red service, and your mobile phone/device is only capable of picking up a 3G signal, you will need to upgrade your device to a 4G or 5G capable device to continue with your C Red Vodafone based service.

How can I tell if my device is only capable of 3G service?
If your handset is displaying 4G or 5G at the top of your phone’s screen, it is not affected by the Vodafone 3G shutdown.
If your phone is displaying 3G at the top of the screen, you need to check if it is capable of picking up the 4G or 5G network. Please see the instructions below:

For iPhone Users:
If you have an iPhone 6 or higher, your device is capable of 4G. To switch your iPhone to the 4G network, Select settings/Mobile Data/Mobile Data Options, and Enable 4G. If you have an iPhone 5 or lower, your phone is not 4G capable and will need to be upgraded.

For Android Users:
Go to Settings/mobile networks/Preferred Network Type. This should display a list of the available network types. If you don’t see 4G in the network list, your phone is not capable of 4G and will need to be upgraded. If you do see 4G, select the 4G network, or auto network selection, and your phone will continue to work.

What sort of handset should I upgrade to?
You need to purchase an unlocked 4G or 5G capable handset. If you are unsure, or need assistance, Cmobile can provide you independent advice on what handsets would suit your particular needs. Call us on 1300 545 000 or email support@cmobile.com.au and we would be pleased to help. We do suggest that you buy your new handset from a reputable Australian retailer. Some of the handsets you see on websites such as Amazon seem very cheap, but can end up being not compatible.

Can I use the same SIM after the Vodafone 3G Network Closure?
All C Mobile C Red SIMs are capable of picking up the 4G network. In the case that you need a different size SIM, just contact our support team, and we will send you a new SIM, and move your existing phone number to the new SIM.

As always, if you have any queries, or need some further information, please email support@cmobile.com.au