Billing and Payments

We operate a calendar monthly billing period. You will receive your bill by email at the start of each month for your usage in the previous month. You can also download your bill in the MyCmobile portal.

You can pay your Cmobile bill in a number of ways. The easiest and most convenient way is to register your credit or debit card for direct debit. We accept Visa and Mastercard and will debit your nominated card on the 15th of each month, or the next business day if a weekend or public holiday. You can call us to add your credit card for direct debit or you can set this up in the My Cmobile portal. If you don’t want to pay by direct debit, you also pay in the following ways:

• Online by logging into your MY CMOBILE portal and paying by credit or debit card
• Calling us on 1300 545 000 and paying by credit or debit card
• You can pay by BPay using the code on your bill

Once you set up direct debit on your Cmobile Account, payment is made on the 15th of each month. The balance of your bill is taken as an automatic payment regardless of how many services are on your account.

On C Red plans, if you exceed your data allowance, excess data is charged at 1c/MB (1MB units). On C Blue plans, if you exceed your data allowance, excess data is charged at $10/2GB (2GB units). Note, you won’t pay for excess data on C Blue plans until after your plan allowance and any Databank allowance is fully used.

Monthly access fees are charged monthly in advance.  For C Red Plans and NBN Plans, the billing period is from the 1st to the last day of the month.

For C Blue Plans, the billing period is the 28th of the month to the 27th of the next month.

You may be charged a pro-rata access fee on your first bill depending on when you activate your SIM. For example, if you activate your SIM on the 10th of the month, you will be charged an access fee for the period 10th to the last day of the month. As access fees are charged in advance you will also be charged the access fee for the next full month in advance.

For example: Plan activated on the 10th of July Your first bill will be sent at the start of August. Access fee charge for 10th to 31st of July (22 days), plus Access fee for the month of August in advance.

There is an application fee of $4.90 for each mobile service on your account. This covers the cost of the SIM, postage and handling. There are no other upfront costs and there are no fees if you leave us.

No. There are no long term contracts with Cmobile. Most Cmobile plans are month to month, apart from our annual 12 month plan where payment is made up front for a full 12 months access. You can leave anytime with no penalty.

Are your plans prepaid or postpaid? All Cmobile plans are postpaid.

This means you receive a monthly bill at the start of every month for the previous month. Payment is due on the 15th of each month. If ever you have a question, please contact us via email at [email protected], phone us on 1300 545 000 or message us via Facebook messenger.

For all Cmobile plans with data included, the included data amount is rated per KB. For the Cmobile Red Annual PAYG plan, data is rated per MB.

It’s easy to set up direct debit payments You can set up a direct debit to your Visa or Mastercard credit or debit card to pay your Cmobile account. Payments will be deducted automatically on the 15th of each month. The easiest way is to go the MyCmobile portal from the Cmobile homepage https://www.cmobile.com.au/mycmobile/ Login with your Cmobile Account Number and Password 1. Click on Payments 2. Click on Direct Debit 3. Click on Set up Direct Debit 4. Enter your credit card details – check “Make Default” if you would like to save them. 5. Click on Save

You can also call us on 1300 545 000 during office hours and we can set this up for you.

It’s easy to make a payment in the My Cmobile portal. You can make a payment using a Mastercard or Visa (credit or debit card) with these steps.

1. Login into your MyCmobile portal using your Cmobile account number and password. If you forgot your account number, it can be found on your welcome email or on your bill. If you can’t find it, call us on 1300 545 000. If you forgot your password you can click on “Forgot Your Password?” to reset it.

2. Click on Payments

3. Click on Make Payment

4. Enter your Visa or Mastercard details. Click “make default” if you’d like them saved for future direct debit.

5. Enter the amount you wish to pay, noting the bill total will be shown in the field above. The minimum amount you can pay is $5.00.

6. Click submit to make your payment. You can also check the box “send to email” if you’d like a receipt emailed to you.

The billing period is slightly different for C Red and C Blue mobile plans.

For C Red (Vodafone network) plans – the billing period is calendar monthly (1st to the last day of the month)

For NBN plans – the billing period is calendar monthly (1st to the last day of the month)

For C Blue (Telstra network) plans – the billing period is from the 28th of the month to 27th of the next month. So for C Blue plans, your data will be replenished on the 28th of each month. Bills are sent at the start of each month by email, or can be downloaded in the MyCmobile portal.

If your credit or debit card has expired, you can update the new expiry date in the MyCmobile portal.

Login to MyCmobile https://www.cmobile.com.au/mycmobile/ 

Login with your Cmobile Account Number and Password

1. Click on Payments

2. Click on Direct Debit

3. Click on Payment Methods History

4. Your previously used Credit or Debit cards will be listed. Click on Edit on the credit or debit card you wish to update and enter the new expiry date then click Update Your credit or debit card will now be updated for future direct debit payments.

Cmobile is a post-paid service, which means you are billed after your service is connected rather than paying in advance before use.

Your first invoice may be higher than your normal monthly plan fee because it includes:

• A pro-rata charge from the date your service was activated until the end of that calendar month; and
• The full monthly plan fee for the following month, charged in advance.

For example, if your service is activated part-way through a month, you’ll pay only for the days used during that month, plus the next month’s plan fee.

After your first invoice, you’ll simply pay your standard monthly plan fee each month.

If you have any questions about your bill, our Australian-based support team is here to help.