Cmobile Refurbished Phones and Devices

Cmobile has partnered with Moorup to offer quality refurbished iPhones, Android smartphones and tablets. Each device is professionally tested, cleaned and restored to full working order with a minimum of 80% battery health. All devices sold are prepared with a like-new setup experience by our team in Australia and shipped to you the same day if ordered before 2pm EST. All devices come with a 30 day money back satisfaction guarantee and 12 months warranty to give you peace of mind.

No. Every Cmobile device is professionally refurbished by our partner, Moorup. Each one is tested, cleaned, restored to full working order with a battery life of at least 80%. Each order is prepared with a like-new setup experience by our team in Australia.

Your renewed device has completed a functional and cosmetic screening which ensures it’s completely functional and meets our cosmetic standards for renewed devices. Your renewed device is supplied unlocked, with original manufacturer components and a battery at 80% health or greater. Cosmetically, your device may show shallow surface scratches or minor scuff marks under close inspection, but will have no chips, cracks, dents, or signs of liquid damage.

Cmobile Certified Device condition

Your renewed device has completed a functional and cosmetic screening to meet the following standards:

All eligible products are backed by our 12-Month Limited Warranty. Moorup warrants that all refurbished devices sold by us will be free from defects in materials and workmanship under normal use for 12 months from the date of purchase, unless otherwise stated in the product listing.

This warranty covers:

• Manufacturer hardware defects.
• Non-functional touchscreens or displays (excluding physical or impact damage).
• Battery performance faults (excluding normal capacity reduction over time).
• Non-responsive buttons, speakers, microphones or charging ports.
• Software issues directly related to pre-installed firmware.

If a covered defect arises within the warranty period, Moorup will, at its discretion, repair or replace the device in accordance with Australian Consumer Law. Please note that refunds are not available under the 12-Month Limited Warranty. The 12-month warranty provides for repair or replacement only. Refunds are available exclusively under our 30-Day Return Policy, subject to the applicable return terms and conditions.

This warranty does not cover:

• Accidental damage, liquid damage, or misuse
• Unauthorised repairs, tampering, or modifications
• Normal wear and tear (e.g., cosmetic scratches, dents, or battery degradation)
• Software issues caused by third-party applications or user-installed software

Damage resulting from power surges, improper charging equipment, or non-approved accessories

At Cmobile, we are committed to delivering high-quality refurbished devices. For your peace of mind, all renewed devices come with a 30 day customer satisfaction guarantee. If your renewed device experience isn’t what you expected, contact us at [email protected] and we’ll arrange a replacement or refund.

If you are not completely satisfied with your refurbished device, please email us at [email protected] and we’ll arrange a replacement or refund. We will then contact you and provide an Australia Post return label so you can mail the device back to us at no cost to you.

You’ll receive your refurbished device, fully tested and updated to the latest available software, plus a compatible charging cable. Original packaging and accessories are not included unless specifically stated in the listing.

Yes. Every device goes through a comprehensive functional test covering display, battery, cameras, buttons, speakers, microphones, ports, and connectivity, plus a secure data wipe. We also check the IMEI to confirm a clean, legitimate history.

Orders placed before 2pm Australian Eastern Standard Time are dispatched the same day. Orders placed after 2pm are dispatched the next business day.

Most orders arrive within 1-3 business days after dispatch, depending on your location. You’ll receive tracking details by email shortly after the order ships. Our standard delivery window is up to 10 business days. If your order hasn’t arrived in that time, get in touch and we’ll lodge an enquiry with the carrier and arrange a replacement or refund if needed.

Cmobile offers free shipping on all refurbished device purchases.

Cmobile ships refurbished devices Australia wide including metro and regional addresses. All devices are tested and shipped from Melbourne, Victoria.

We recommend signature on delivery for the most secure receipt of your device. Authority to leave may be available depending on the courier. You can usually adjust delivery preferences via the carrier’s tracking page.

We restock high-demand devices regularly, sometimes more than once a week. Check back often, as availability changes quickly. You can also reach out and we’ll let you know when a specific model is back in stock.

The product title and description outline the exact model, storage, and specifications you’ll receive. We’re unable to provide individual photos of specific units before dispatch, but every device matches the listing or it doesn’t ship.

Refunds are processed within 2-3 business days of us receiving and verifying your returned device. Once processed, your bank may take an additional 1-3 business days to clear the funds back into your account.

Battery performance can vary based on usage, settings, and environment. Devices with 80% or higher battery health are within our standard. If your device’s battery health drops below 80% within the warranty period, get in touch and we’ll arrange a replacement.

We recommend three steps:

• Charge the device fully before first use
• Update to the latest software
• Complete the standard setup and sign in to your accounts

Your device arrives factory reset and ready to go, just like a new phone.

Start with the basics: a full restart, a software update, or removing and reseating the SIM often resolves minor issues. If that doesn’t help, get in touch with our support team and we’ll help you troubleshoot or arrange next steps.

Yes. Every refurbished phone and device we sell is fully unlocked and compatible with all major Australian carriers,
unless specifically stated otherwise.

Refurbished tech offers high-performance premium devices at a significant saving compared to buying new, with the same out-of-the-box feel and full warranty protection. Best of all, you’re keeping a perfectly good device out of landfill.

The technical specifications for the iPhone can be found here

The iPhone 13 technical specifications can be found here

The technical specifications for the iPhone 14 can be found here

The technical specifications for the iPhone 15 can be found here

The technical specifications for the Samsung Galaxy S22 can be found here

Cmobile has partnered with Moorup to provide quality refurbished devices for our customers.

Moorup is an Australian technology recommerce company that is BCorp Certified and carbon neutral. Moorup was founded in 2018 with a vision to create better end-of-life solutions for smart devices. Moorup has established itself as the partner for major Telcos, retailers, corporates, government agencies, brands and industries who want to make the technology industry more sustainable and reduce and recycle their e-waste.

Working with telcos, OEMs, retailers, government agencies and businesses, our aim is to reduce the environmental impact of discarded and unused devices by extending their life.