Customer Care

Cmobile customer care is open 9am to 6pm Monday to Friday. Simply dial 1300 545 000 (a free call from your Cmobile). Alternatively you can contact us via Chat on our website, Facebook, Messenger or you can email [email protected] and one of our team will respond to your query within 24 hours.

Contact Cmobile immediately. We will bar your SIM, and send you need a new one if required. If you’re overseas, you can call us on +61 414 201 181.

A PUK (or PIN Unlock Key) is a security feature that protects the data on your SIM. If your PIN code is entered incorrectly 3 times, you will require the PUK code to unlock your SIM. Your PUK code is not recorded anywhere. If you are required to enter a PUK code, please contact our team on 1300 545 000 or [email protected] and we will be happy to provide your PUK code. Please note – If a PUK code is entered incorrectly 10 times, the SIM will be permanently blocked. If this happens, please let us know and we will send you a new SIM.

You can bar all Premium SMS services on your mobile, so that you won’t receive, be charged for, or be able to use services after the barring is activated. There is no charge to activate barring and it will not restrict your access to other services. To bar premium SMS, simply dial 1300 545 000 or email [email protected]

To check your usage, simply go to www.cmobile.com.au and log in to the My CMOBILE section with your account password. Your usage will usually be updated within 48 hours. Please note – Some types of usage, such as overseas roaming may take longer to be received.

Each network has its own unique settings that allow you to access the internet. These settings differ slightly from handset to handset. CMOBILE will send you the required settings for your handset as part of the registration process. Of course, if you are unsure, you can always contact us on 1300 545 000 or [email protected]

Cmobile is an online business with no retail stores. We offer SIM only mobile plans where users bring their own mobile phone or device. Cmobile will assist customers with disabilties insofar as possible with our online and phone support. We also encourage customers to access ACCAN’s disability portal at https://accan.org.au/disability

How to call the USA from Australia? To call a USA phone number from Australia, you need to do the following:

When calling the USA from your mobile, you first need to add the country code of +1, followed by the US area code and then the local number.

To enter “+”, hold down the “0” on your phone keypad for a second until the “+” symbol appears, then press 1.

Remove the leading “0” from the area code/mobile number if there is one.

For example, to dial the USA number (714) 781 4000 from your Australian mobile you need to dial +1 714 781 4000.

If calling from a landline, replace the +1 with 0011 1, so it would be 0011 1 714 781 4000.

On all Cmobile C Blue plans from $30 per month and above, unlimited calls to the USA is included at no extra charge. You can see all our C Blue mobile plans here

If you are travelling to the USA, you can activate a roaming pack on your Cmobile plan from just $40 for 7 days which includes 5GB of data, 30 minutes of calls and 30 TXT.

See how the international roaming travel packs works here

Call a USA number from your mobile:

1. Enter the “+” symbol on your keypad by holding down the “0” key until it appears*

2. Enter the US country code (1)

3. Enter the US area code (remember to remove the leading 0 if there is one)

4. Enter the US local number *Your mobile phone converts the “+” into the correct international code not matter what country you are calling from. In Australia, this is 0011 so “+” replaces 0011. You can do this anywhere in the world if you are roaming in another country.

To call a UK phone number from Australia, you need to do the following:

When calling the UK from your mobile, you first need to add the country code of +44, followed by the UK area code and then the local number.

To enter “+”, hold down the “0” on your phone keypad for a second until the “+” symbol appears, then press 44.

Remember to remove the leading “0” from the area code/mobile number if there is one. For example, to dial the UK number (020) 7766 4700 from your Australian mobile you need to dial +44 20 7766 4700.

If calling from a landline, replace the +44 with 0011 44, so it would be 0011 44 20 7766 4700.

On all Cmobile C Blue plans from $30 per month and above, unlimited calls to the UK is included at no extra charge. You can see all our C Blue mobile plans here

If you are travelling to the UK, you can activate a roaming pack on your Cmobile plan from just $40 for 7 days which includes 5GB  of data, 30 minutes of calls and 30 TXT.

See how the international roaming travel packs works here

Call a UK number from your mobile:

1. Enter the “+” symbol on your keypad by holding down the “0” key until it appears*

2. Enter the UK country code (44)

3. Enter the UK area code (remember to remove the leading 0 if there is one)

4. Enter the UK local number *Your mobile phone converts the “+” into the correct international code no matter what country you are calling from. In Australia, this is 0011 so the “+” replaces 0011. You can do this anywhere in the world if you are roaming in another country.

To call a phone number in China from Australia, you need to do the following:

When calling China from your mobile, you first need to add the country code of +86, followed by the area code and then the local number.

To enter “+”, hold down the “0” on your phone keypad for a second until the “+” symbol appears, then press 86.

Remember to remove the leading “0” from the area code/mobile number if there is one.

For example, to dial the number (755) 1234 8888 from your Australian mobile you need to dial +86 755 1234 8888.

If calling from a landline, replace the +86 with 0011 86, so it would be 0011 86 755 1234 8888.

On all Cmobile C Blue plans from $30 per month and above, unlimited calls to China is included at no extra charge. You can see all our C Blue mobile plans here

If you are travelling to China, you can activate a roaming travel pack on your Cmobile plan from just $40 for 7 days which includes 5GB of data, 30 minutes of calls and 30 TXT.

See how the international roaming travel packs works here

Call a Chinese number from your mobile:

1. Enter the “+” symbol on your keypad by holding down the “0” key until it appears*

2. Enter the China country code (86)

3. Enter the China area code (remember to remove the leading 0 if there is one)

4. Enter the China local number *Your mobile phone converts the “+” into the correct international code no matter what country you are calling from. In Australia, this is 0011 so the “+” replaces 0011. You can do this anywhere in the world if you are roaming in another country.

To call a phone number in India from Australia, you need to do the following:

When calling an Indian phone number from your mobile, you first need to add the country code of +91, followed by the area code and then the local number.

To enter “+”, hold down the “0” on your phone keypad for a second until the “+” symbol appears, then press 91.

Remember to remove the leading “0” from the area code/mobile number if there is one. For example, to dial the number (22) 5555 1234 from your Australian mobile you need to dial +91 22 5555 1234.

If calling from a landline, replace the +91 with 0011 91, so it would be 0011 91 22 5555 1234.

On all Cmobile C Blue plans from $30 per month and above, unlimited calls to India is included at no extra charge. You can see all our C Blue mobile plans here

If you are travelling to India, you can activate a roaming travel pack on your Cmobile plan from just $40 for 7 days which includes 5GB of data, 30 minutes of calls and 30 TXT. See how the international roaming travel packs works here

Call a Indian number from your mobile:

1. Enter the “+” symbol on your keypad by holding down the “0” key until it appears*

2. Enter the India country code (91)

3. Enter the India area code (remember to remove the leading 0 if there is one)

4. Enter the India local number *Your mobile phone converts the “+” into the correct international code no matter what country you are calling from. In Australia, this is 0011 so the “+” replaces 0011. You can do this anywhere in the world if you are roaming in another country.

So you want to know how to call NZ from Australia? It’s easy as bro! To call a phone number in New Zealand from Australia, you need to do the following:

When calling a NZ phone number from your mobile, you first need to add the country code of +64, followed by the area code and then the local number.

To enter “+”, hold down the “0” on your phone keypad for a second until the “+” symbol appears, then press 64.

Remember to remove the leading “0” from the area code/mobile number if there is one. For example, to dial the number (09) 361 1234 from your Australian mobile you need to dial +64 9 361 1234.

If calling from a landline, replace the +64 with 0011 64, so it would be 0011 64 9 361 1234.

On all Cmobile C Blue plans from $30 per month and above, unlimited calls to NZ is included at no extra charge. You can see all our C Blue mobile plans here

If you are travelling to NZ, you can activate a roaming travel pack on your Cmobile plan from just $40 for 7 days which includes 5GB of data, 30 minutes of calls and 30 TXT. See how the international roaming travel packs works here

Call a New Zealand number from your mobile:

1. Enter the “+” symbol on your keypad by holding down the “0” key until it appears*

2. Enter the NZ country code (64)

3. Enter the NZ area code (remember to remove the leading 0 if there is one)

4. Enter the NZ local number *Your mobile phone converts the “+” into the correct international code no matter what country you are calling from. In Australia, this is 0011 so the “+” replaces 0011. You can do this anywhere in the world if you are roaming in another country.

How to call Singapore from Australia? To call a phone number in Singapore from Australia, you need to do the following:

When calling a Singapore phone number from your mobile, you first need to add the country code of +65, followed by the local number.

To enter “+”, hold down the “0” on your phone keypad for a second until the “+” symbol appears, then press 65. For example, to dial the number 9184 8888 from your Australian mobile you need to dial +65 9184 8888.

If calling from a landline, replace the +65 with 0011 65, so it would be 0011 65 9184 8888.

On all Cmobile C Blue plans from $30 per month and above, unlimited calls to Singapore is included at no extra charge. You can see all our C Blue mobile plans here

If you are travelling to Singapore, you can activate a roaming travel pack on your Cmobile plan from just $40 for 7 days which includes 30 minutes of calls and 30 TXT. See how the international roaming travel packs works here

Call a Singapore number from your mobile:

1. Enter the “+” symbol on your keypad by holding down the “0” key until it appears*

2. Enter the Singapore country code (65)

3. Enter the Singapore local number *Your mobile phone converts the “+” into the correct international code no matter what country you are calling from. In Australia, this is 0011 so the “+” replaces 0011. You can do this anywhere in the world if you are roaming in another country.

To update your home address, billing address or delivery address for your Cmobile account, please contact Cmobile Support so we can perform a security check to help prevent fraud. You can contact us on 1300 545 000, or email us at [email protected]. We will send a secure PIN to your phone to verify your identity and then update your details.

You can update your email address in the MyCmobile portal following these steps. If you have changed your email address, you can update it in the MyCmobile portal.

1. Login to your MyCmobile account using your account number and password.
2. On the right hand side of the screen, you will see “Account Details” which shows your current email address.
3. Click on the pen symbol next to your email address to open a window to update your email address.
4. Enter your new email address then click on Save.
5. Your new email address will now be updated.

If you have problems, you can call us on 1300 545 000 and we will be happy to assist.

Yes, you can make an international call from Australia to any other country from either a C Red (Vodafone network) or C Blue (Telstra network) plan.

C Blue Plans – International calls are charged on a Pay As You Go basis. On all C Blue mobile plans for $30 per month and above, Unlimited calls and SMS to 15 countries is included for free. These countries include China, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Malaysia, NZ, Singapore, South Korea, Thailand, UK, USA & Vietnam. Other countries are charged on a Pay As You Go basis.

A list of international rates for C Blue plans can be found here.

C Red Plans – International calls are charged on a Pay As You Go basis on all plans.

A list of international rates for C Red plans can be found here.