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Data

FAQS

  • How much data do I need each month?

    It’s a good idea to understand how much data you use each month so you can choose the correct plan for your needs.

    You can estimate your monthly data usage by checking your phone settings for past usage. Most smartphones can tell you how much data your apps are using.

    iPhone

    If you have an iPhone, go to the Settings app, click on Mobile, and then scroll down to see the Mobile Data section. You should see a breakdown of which apps have used data, usually in the order of the most data used to the least.

    This is a total amount, so you’ll have to reset your usage stats and check back on them after an hour or so of using your app like you normally would.

    To reset your data usage stats, scroll down to the very bottom of the Mobile page on your iPhone and hit the ‘Reset Statistics’ button.

    Android

    To check how much mobile data an app uses on your Android phone, go to Settings, and then to Data Usage.

    If you can’t reset the data usage period, then make a note of the total data usage recorded, go and use your apps like you normally would for an hour, and then return to see how much that usage number has changed.

    Another option is to check your current providers phone bill to see how much data you’ve been using. We recommend to review the last 3 to 6 months to get an average figure and use this as a guide.

    How much data do different activities use?
    • Social media: Browsing without video uses about 20MB per hour, but watching videos, stories, or live streams can use much more, from 100–300MB per hour or even higher.
    • Streaming: Music streaming uses about 40–150MB per hour, while standard-definition video uses around 700MB per hour. High-definition video uses about 3GB per hour.
    • Video calls: One-on-one video calls can use up to 1.5GB per hour, and group calls can use up to 8GB per hour.
    • Gaming: Gameplay itself uses around 40–300MB per hour, but game updates can be several gigabytes.
    • Basic internet: Simple browsing and email use a small amount of data, around 15–75MB per hour. 

    If you need help choosing the right plan, contact us at 1300 545 000 or email [email protected] and we’ll be happy to help.

  • What data speeds should I expect?

    The speed of your data depends on many factors such as your location, your device capabilities, network congestion and network coverage.

    On C Red (Vodafone network) plans please refer to the coverage maps for more information.

    Click Here to view the coverage maps for C Red plans. The maximum download speed on 4G is 150 Mbps.

     

    On C Blue (Telstra network) plans please refer to the coverage maps for more information.

    Click Here to view the coverage maps for C Blue plans.

    C Blue plans have a speed cap of 150Mbps or 250Mbps depending on your plan.

    Plans with a speed cap of 150Mbps

    Typical download speeds – 4G: 5Mbps – 150Mbps,  5G 10Mbps – 150Mbps

    Plans with a speed cap of 250Mbps

    Typical download speeds – 4G: 5Mbps – 180Mbps,  5G 10Mbps – 250Mbps

    Typical Upload speeds are 1Mbps – 40Mbps

  • What device settings do I need for my handset?

    For CMOBILE C Red plans Your APN and MMS settings are as follows:

    Name: Vodafone Live! APN: live.vodafone.com

    MMSC: http://pxt.vodafone.net.au/pxtsend

    MMS Proxy: 10.202.2.60

    MMS Port: 8080

    MCC: 505

    MNC: 03

    APN Type: default Or Name: vfinternet

    APN: vfinternet.au

    MMSC: http://pxt.vodafone.net.au/pxtsend

    MMS Proxy: 10.202.2.60

    MMS Port: 8080

    MCC: 505

    MNC: 03

    APN Type: default

    Don’t forget to save your new APN

    For CMOBILE C Blue plans Only add these settings to your handset if they aren’t auto detected.

    Your APN and MMS settings are as follows:

    Name: Mobile Data

    APN: mdata.net.au

    MMSC: http://mmsc.mdata.au:8003

    MMS Proxy: 10.1.1.180

    MMS Port: 80

    MMS Protocol: WAP 2.0

    MCC: 505

    MNC: 01

    APN Type: default,dun,supl,mms

    Don’t forget to save your new APN

  • How can I reduce my data consumption?

    If you have a smartphone and you download data heavy apps, it’s easy to use all your monthly data allowance. Here are some tips on how you can reduce the amount of mobile data you use:

    • If you have a smartphone with wifi, switch it on. Using wifi when available will greatly reduce the amount of mobile data you use. Try to download apps and large files over wifi where you can.
    • Minimise the use of video streaming and apps such as Spotify, Netflix or Youtube.
    • If you turn off apps that automatically push notifications such as facebook and GPS services and use them manually, you will save a lot of data.

    You can download some nice free apps for monitoring your data use such as My Data Manager for Android or DataMan for iPhone. These apps are not 100% accurate but give you a good idea on how much data you are consuming. Of course, you can always log into your My CMOBILE account and check your data use which is updated daily.

  • What is Databank?

    Databank is available on C Blue (Telstra network) plans. Databank is a feature that allows you to save any unused data from each billing cycle up to a total of 500GB or 1000GB depending on your plan. For example, if your plan includes 30GB of data but during your billing period you only use 20GB, then 10GB will be saved in your databank. In a future billing period, if you exceed your plans included 30GB, you will then consume data from your databank that you have previously saved.

    Cmobile offers the databank feature on all C Blue handset plans. To check your databank balance, SMS the word “bal” to number ‘179’ on your mobile. You will then be sent the balance of your current included data and your databank. If you downgrade your plan, you will lose any data saved in your databank and you will need to start again. However if you remain on the same plan or upgrade to a higher plan, your data will continue to be saved and accumulate.

  • How do I check my databank balance?

    Databank is only available on C Blue (Telstra network) plans. To check your databank balance SMS the word “bal” to number ‘179′ from your mobile. You will then be sent the balance of your current included data and your databank balance.

  • C Green Optus IoT / M2M APN settings

    For C Green Lift and IoT SIMs the APN settings are:

    • Name: om2moptus
    • APN: om2moptus
    • Proxy: Not set or leave blank
    • Port: Not set or leave blank
    • Username: Not set or leave blank
    • Password: Not set or leave blank
    • Server: Not set or leave blank
    • Home Page/MMSC: Not set or leave blank
    • Primary/MMS Proxy: Not set or leave blank
    • MMS Port: Not set or leave blank
    • MMS Protocol (For Android): WAP 2.0
    • MCC: 505
    • MNC: 02
    • Auth Type: PAP (or CHAP with Mac OS-X)
    • APN Type: internet or leave blank
    • Telephone Number: *99#

  • Multi-IMSI IoT SIM APN settings (Telstra / Optus) networks

    The for Multi-IMSI IoT SIMs the APN should be set to:

    • Name: flolive.net
    • APN: flolive.net

    or

    • Name: linkglobal
    • APN: linkglobal

    Configure your device as follows:

    Name: flolive

    APN: flolive.net

    Proxy: not set

    Port: not set

    Username: not set

    Password: not set

    Server: not set

    MMSC: not set

    MMS proxy: not set

    MMS port: not set

    MCC: 234

    MNC: 10

    Authentication type: not set

    APN type: default,mms,supl,hipri,fota,cbs,xcap

    APN protocol: IPv4

    APN enable/disable: greyed out not available to edit

    Bearer: Unspecified

    MVNO type: SPN

    MVNO value: FloLive