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Domestic, Family and Sexual Violence

FAQS

  • Domestic, Family and Sexual Violence Statement

    Click here for our Domestic, Family and Sexual Violence Statement.

     

     

     

     

  • Assistance for those facing domestic, family or sexual violence

    Your safety comes first

    We understand that domestic, family and sexual violence can affect your safety, privacy and access to essential and telecommunications services.

    If you are experiencing domestic, family or sexual violence, we can provide support with your telecommunications services. You do not need to provide detailed information to provide assistance.

    How to contact us safely

    If it is safe for you to do so, you can contact us for support:

    Phone: 1300 545 000. We’re available Monday – Friday 9am to 6pm.

    Email: [email protected]

    Please let us know that you need assistance related to safety, or domestic, family or sexual violence and we will prioritise your request.

    If you are in immediate danger, call 000.

    How we can help

    Depending on your situation, we may be able to assist you by:

    • Helping to secure your account
    • Changing or resetting passwords or account access
    • Assisting with transferring or separating accounts
    • Placing restrictions on account access or information
    • Helping with billing or payment support
    • Assisting with disconnection or other safety-related requests

    We will work with you to find a safe and practical solution.

    Your privacy and safety

    We will handle your information with care and sensitivity. We aim to:

    • Protect your personal information
    • Limit who can access your account
    • Communicate with you in a way that supports your safety

     

     

  • Support services

    You are not alone. Free and confidential support is available:

    • Emergency services: 000
    • 1800RESPECT – Australia’s national 24/7 confidential counselling and support service for people impacted by domestic, family or sexual violence.

    Phone: 1800 737 732

    Website: www.1800respect.org.au

    A free online directory that helps people quickly find nearby support services, including housing, food, legal help and domestic violence assistance across Australia.

     

     

  • Staying safe online

    If you are concerned someone may be monitoring your activity:

    • Use a safe device if possible
    • Use private/incognito browsing
    • Clear your browser history
    • Be cautious when saving passwords