NBN Internet

Cmobile NBN Fibre To The Node (FTTN) explained

All types of nbn™ broadband access network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbn™ Fibre to the Node (FTTN) connection is utilised where the existing copper phone and internet network from a nearby fibre node is used to make the final part of the connection to the nbn™ access network. The fibre node is likely to take the form of a street cabinet. Each street cabinet will allow the nbn™ access network signal to travel over a fibre optic line from the exchange, to the cabinet, and connect with the existing copper network to reach your premises.

Setting up your equipment

To prepare for your new nbn™ powered plan, simply set up your VDSL2 compatible modem using the instructions below. If you already have a modem, it must be VDSL2 compatible for it to work over the nbn™ access network. If you don’t have a modem, Cmobile can sell you one outright.

1. Locate the telephone wall socket in your home. This will be the connection to your modem.
2. Ensure that you don’t have anything else plugged into your wall socket such as a telephone or fax machine as this will impact the service.
3. Plug the grey telephone cable that normally comes with your VDSL modem into wall socket and the DSL/VDSL port on the back of your modem.
4. Plug in the modems power supply to the power outlet on the wall and turn it on.
5. You should now see the DSL light on the modem turn solid. This may take up to 15 minutes to connect. Do not turn off the modem power during this time.
6. If the DSL light on your modem does not turn solid after 15 minutes, check to see if the telephone cable is correctly clicked in to both the wall socket and the modem. If that is OK, check if there is another wall socket in the house and connect the modem to this socket and try again, waiting another 15 minutes. If you are still having problems, please contact our Support team for assistance.
7. If the DSL light on your modem is solid, you should be connected and ready to go. Generally this is a green light but can also be blue or purple.
8. Connect your device via WiFi and test your internet connection. As always, if you need help please contact us via chat at www.cmobile.com.au, call us on 1300 545 000 or email [email protected]

View the NBN FTTN preparing guide for more information

Preparing_Guide_FTTN.pdf.coredownload.pdf

Cmobile NBN Fibre To The Premises (FTTP) installation

All types of nbn network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbn Fibre to the Premises (FTTP) connection is used in circumstances where a fibre optic line will be run from the nearest available fibre node, directly to your premises. FTTP connections require installation of an nbn utility box outside of your premises and an nbn connection box inside your premises. Cmobile will advise what needs to be installed and arrange an installation appointment for you if applicable. To check if your home is eligible for FTTP technology, enter your address on our NBN website page. This will return the type of NBN technology available.

What nbn equipment will be installed by the technician? An NBN technician will install equipment including: fibre cabling, an nbn utility box outside your premises, plus an nbn connection box inside your premises. Refer to the diagram below:

The nbn utility box outside your premises measures 250mm(w) x 260mm(h) x 80mm(d). The nbn connection box inside your premises measures 235mm(w) x 195mm(h) x 70mm(d).

• nbn fibre cabling will be installed from the street to the external nbn utility box. This can utilise existing cable pathways or include activities like mounting cable pathways on the surface of walls or using hand tools to shallow bury cable.
• The nbn utility box will be installed close to your existing telecommunications utility box, usually at the front of the premises, no lower than 400mm to the ground and clear from other utilities.
• The nbn approved technician will also install fibre cable between the nbn utility box and the nbn connection box.

Connecting your modem/router You must have a WiFi modem/router for a fibre connection. If you already have a router, make sure it is unlocked from your previous ISP so you can connect to the Cmobile network. Your router must have a plug at the back with WAN port. If you need a new modem/router, Cmobile can provide one to you. Simply contact our support team on 1300 545 000 or email [email protected] and we will be happy to assist you. Use an ethernet cable to connect the NBN connection box UNI-D port to the WAN port on your router. Normally we will use UNI-D port 1 but we will advise you if this is different. Power on your router and you should see your WiFi network appear and be connected. You can also connect any equipment such as a laptop or smart TV via ethernet cable from the Ethernet ports on the router to your equipment.

Cmobile NBN Hybrid Fibre Coaxial (HFC) installation

All types of nbn network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbn Hybrid Fibre Coaxial (HFC) connection is used in circumstances where the existing ‘pay TV’ or cable network can be used to make the final part of the nbn network connection. In this circumstance an HFC line will be run from the nearest available fibre node, to your premises. HFC connections require an nbn network device to be installed at the point where the line enters your home. This device requires power to operate. To check if your home is eligible for NBN HFC technology, enter your address on our NBN website page. This will return the type of NBN technology available.

What speeds can I expect on NBN HFC? You can typically get a high-speed connection on HFC, theoretically up to 1000Mbps download. However, actual speeds can be influenced by factors such as the quality of the HFC cable, distance from the NBN node and the number of devices connected at once. Contact us to discuss your speed requirement and we will check your service to determine what speed you can expect.

NBN HFC Installation You may already have NBN HFC equipment installed in your home. If this is the case, the switch to Cmobile is easy. You can identify this if your home already has the black NBN connection box as per the diagram below. If your home requires a new installation, there are two ways NBN HFC can be installed at your premises. An NBN approved installer may be required to connect the NBN box or it may be possible to do this yourself. Cmobile will contact you to let you know which option applies to you.

Connecting your modem/router Your modem/router needs to be connected from the black NBN connection box via an ethernet cable. One end of the ethernet cable should be plugged into the UNI-D port of the black NBN connection box. This is normally UNI-D 1 port, but we will instruct you if this is different. The other end of the cable should plug into the WAN port on your router. Make sure the power is now switched on to the black NBN connection box, and your router. After a couple of minutes you should see the Internet light illuminated on your router. This means your router is connected and ready to go. If not, please contact us for assistance. Click to view the NBN HFC preparing guide

Cmobile NBN Fibre To The Curb (FTTC) installation

What does the FTTC equipment look like?

You will have a white NBN connection box installed in your home. The NBN connection box requires power and connects via an ethernet cable to your WiFi router. The white NBN connection box looks like the below image and should never be taken from your home if you move as this box is associated with your home address.

Connecting to your WiFi router

You must have a WiFi modem/router for a FTTC connection. If you already have a router, make sure it is unlocked from your previous ISP so you can connect to the Cmobile network. Your router must have a plug at the back with WAN port. If you need a new modem/router, Cmobile can provide one to you. Simply contact our support team on 1300 545 000 or email [email protected] and we will be happy to assist you.

1. Locate the telephone wall socket in your home.
2. Disconnect all devices in your home if they are plugged into the phone socket. This might be a telephone or fax machine.
3. You need to connect your white NBN connection box first. Plug in the power cord and connect to the power socket to turn the device on.
4. Connect your white NBN connection box from the telephone wall socket, to the WALL SOCKET port on the NBN connection box using the telephone cable.
5. Next, wait for the connection light and the DSL light on top of the white NBN connection box to turn solid BLUE. This may take up to 15 minutes. IMPORTANT – do not unplug the device during this time.
6. If the connection light and DSL light on the top of the NCD do not turn solid blue after 15 minutes and you have more than one socket in the home, please plug the NCD into other sockets in your home, and turn the power on and off once plugged in. Leave the NCD plugged into each socket for up to 15 minutes until the lights turn blue.
7. lf you still can’t get a solid blue light on the while NBN connection box, please contact us for support and we will troubleshoot with you.
8. If you do have a solid blue light, you can now plug in your modem/router to the white NBN connection box.
9. Plug the power cable into your modem/router and power it on. Take your ethernet cable and plug one end into plug C (GATEWAY) on the white NBN connection box and the other end into the WAN port of your modem/router.
10. If your modem/router is configured correctly, it should authenticate to the Cmobile network and connect to the internet. If not, you may need to contact us for support.
11. Once connected, you can connect via WiFI and also connect any equipment such as a laptop or smart TV via ethernet cable from the Ethernet ports on the router to your equipment.

Click to view the NBN FTTC preparing guide

Cmobile NBN Fixed Wireless installation

The NBN Fixed Wireless network is available to over 700,000 premises throughout Australia and can deliver fast internet speeds up to 400Mbps. The network uses 4G and 5G technology to send data over radio signals from a transmission tower to an nbn outdoor antenna attached to your premises. A standard installation is free and Cmobile can assist with ordering a service and arranging an nbn technician to visit your home and install the equipment. Cmobile provides a range of Fixed Wireless plans, starting from our Basic plan with speeds up to 25Mbps to our Superfast plan with speeds up to 400Mbps. All our plans have unlimited data and the speed you can expect is determined by a range of factors including how far your premise is from the transmission tower.

To check if your home is eligible for Cmobile NBN Fixed Wireless technology, enter your address on our NBN website page. This will return what type of NBN technology is available at your home. If you need help, please contact us on 1300 545 000, or email [email protected] and we will be happy to help.

How to install Fixed Wireless at your home

Contact Cmobile to confirm if you require Fixed Wireless equipment to be installed at your home or if you have existing equipment that may require an upgrade. If your existing equipment is OK, the process to switch to Cmobile is fast and easy. Your home requires an outdoor nbn antenna, normally situated on your roof or under the eaves. It is normally situated on the main premises, but can also be situated on another building with access to power such as a shed or garage. There is also cabling required from the antenna into the home which connects to an indoor nbn connection box. The indoor nbn connection box requires power so is normally situated close to a power

point. Refer to the diagram below:

If you require installation, the below video is a guide to what you can expect.

Connecting your modem/router

You can bring your own WiFi modem/router to connect to Cmobile Fixed Wireless or you can purchase a new one from Cmobile outright. Your WiFi modem/router will be connected to the indoor nbn connection box. The first step is to locate your indoor nbn connection box. It should look like the below image.

This connection box is associated with your home and should never be moved to another premise. If you move home, the nbn connection box should remain but you can take your WiFi modem/router. The rear of the nbn connection box will have connections like the below:

Make sure your nbn connection box is powered on, and the GREEN Outdoor Unit connection point cable is securely plugged in. You should notice the POWER, STATUS and ODU lights on the front are GREEN. You should also note the SIGNAL STRENGTH light on. You need at least a RED light to indicate low signal strength to connect to the service. If the lights are not green or if you have no signal light, please contact Cmobile support for assistance. The diagram below represents the lights and what they mean:

Once the nbn connection box is powered on and connected, you are ready to connect your WiFi modem/router. Connect your WiFi modem/router to the power point and turn it on. Next, take your ethernet cable and connect one end to the UNI-D port on the back of the nbn connection box. This is usually UNI-D1 but we will advise you if we are using a different port. Connect the other end of the ethernet cable to the WAN port of your modem router. This could also be labelled at INTERNET or WAN. After a minute or two, you should notice the lights on your WiFI modem/router green or blue (depending on your router). This means the device is connected and ready to go. You can connect your devices via WiFi or from an ethernet cable from the LAN ports on your router to your computer, TV or other device.
Click here to view the NBN Fixed Wireless preparing guide
Click here to view the NBN Fixed Wireless user guide
Click here to view the NBN Fixed Wireless connectivity guide

If you’re experiencing a disruption to your NBN Internet service, first search the NBN Network Outages page to check if there is a problem in your area. To search for the NBN network status and outages in your area, click here  to be redirected to the NBN Network Outages page and enter your address. This will return the status for your location. If there is no outage listed and you are still experiencing issues, please contact us to troubleshoot.

From April 2025, all NBN service providers require your AVC or SMA ID to transfer your service from your current service provider to your new provider, e.g. to Cmobile. This helps eliminate NBN services being transferred or cancelled incorrectly and helps maintain a smooth connection experience.

AVC ID is required for NBN Fibre and Fixed Wireless connections.

SMA ID is required for NBN Sky Muster connections.

An AVC is also known as Access Virtual Circuit Identifier and an SMA ID is also known as Sky Muster Access Identifier. They are a unique 15-character reference (displayed as AVC000123456789 or SMA000123456789). This identifier is provided by NBN and is used by internet service providers like Cmobile to identify an active NBN connection at your address.

You can find your AVC or SMA ID on your bill from your current service provider to provide to Cmobile before we transfer your service. If you’re currently a Cmobile NBN customer, your AVC or SMA ID will be displayed on your Cmobile bill, or in your My Cmobile online portal account.

Sky Muster NTD lights indicate connection status via colour.

• Solid Blue: Online and working normally
• Pulsing Blue: Device is busy, working normally
• Pulsing White: Attempting network entry/connecting to the satellite
• Solid Amber: Sleep mode (no device detected on LAN)
• Pulsing Amber: Installation mode
• Solid White: Initial power up
• Solid Red: Device error; try rebooting
• Pulsing Red: Fault detected; call provider
• No Light: No power. Check cables and power point

NBN Sky Muster is a satellite internet service for homes and businesses in regional and remote areas of Australia.

The installation is made up of four components:

• A satellite dish that is normally situated on your roof or a pole connected to your premises
• A cable that connects the satellite dish to the nbn connection box inside your premises
• A wall outlet at the point the cable enters your premises
• An nbn connection box – located in your premises

After installation, your nbn technician will test that it’s working and inform Cmobile to connect your service. You will normally be able to use the service on the same day after installation. You need to make sure your own router is connected to the nbn connection box. This will normally be a connection with your ethernet cable from UNI D1 port to the WAN port of your router.

An example of connecting your router to the NBN connection box is shown below:

Click here to view the NBN Sky Muster Preparation Guide

Click here to view the NBN Sky Muster User Guide

Yes, Cmobile can provide a static IP address.

Cmobile does not use PPPoE but instead uses IPoE with DHCP to automatically assign IP addresses dynamically. However, there is an option for a dedicated (static) IP for an extra monthly charge.

For NBN Fibre and Fixed Wireless connections the fee for a static IP is $5 per month.

For NBN Sky Muster Satellite connections the fee for a static IP is $9 per month.

If you require a static IP address, please email Cmobile support at [email protected] and we will action this for you.

Cmobile offers a $5 per month bundle discount for eligible mobile plans and NBN plans billed on the same account.

Eligible mobile plans are as follows:

1. Any 2 or more monthly billed mobile plans on the same account – this can be any C Red plans or C Blue plans or a combination of both.
2. Any single C Red month to month mobile plan charged at $16.90 per month or above
3. Any single C Blue month to month mobile plan charged at $30.00 per month or above

C Red Annual plans, Lift phone plans and IoT plans are not eligible for the bundle discount.

As long as you maintain any eligible mobile plan/s and your NBN service on the same account you are eligible for the $5 per month bundle discount which is applied as a credit on your monthly bill.

How to set up your FTTC nbn connection

1. Connect the nbn connection box

Connect a telephone cable from your main telephone wall socket to the wall socket port on the back of the white nbn connection box.

For the best connection, plug the nbn box directly into the wall socket. Avoid using telephone splitters, filters or extension cables.

2. Connect the power

Plug the power adaptor into the nbn connection box, then connect it to a power outlet and switch it on.

3. Connect your modem/router

Using an Ethernet cable:

• Connect one end to the Gateway port on the nbn connection box.
• Connect the other end to the WAN or Internet port on your modem/router.

Do not connect the Ethernet cable to the modem’s DSL port.

4. Turn on your modem/router

Connect the modem/router’s power adaptor and switch it on.

Allow up to 10 minutes for the nbn connection box and modem/router to start and establish a connection. The lights on the nbn box may flash during this process.

5. Connect your devices

You can connect your computer, television or other devices using:

• Wi-Fi, using the network name and password printed on the modem’s label; or
• An Ethernet cable connected to one of the modem’s LAN ports.

Connection layout

Telephone wall socket → nbn connection box → WAN/Internet port on modem → your devices

Having trouble connecting?

Check that:

• The telephone cable runs from the wall socket to the nbn connection box.
• The Ethernet cable runs from the nbn box’s Gateway port to the modem’s WAN/Internet port.
• Both devices have power.
• All cables are firmly connected.
• The nbn connection box is connected to the main telephone socket without a splitter or filter.

If the service still does not connect, switch off both devices. Turn the nbn connection box back on first, wait for it to initialise, and then turn on the modem/router.