Voicemail

Voicemail is a handy service that allows callers to leave you a recorded message if you’re not able to answer the call for any reason. Your Cmobile SIM comes with a voicemail service pre-configured. To set up your voicemail follow the steps below:

To setup your voicemail for C Blue (Telstra network) plans follow the below steps:

1. Dial 101 from your mobile phone

2. Initial Setup – You will be asked to create a 6-digit PIN (cannot be sequential)

3. Re-enter your PIN

4. Record a personal greeting (must be less than 60 seconds in length) or choose the default option

Voicemail is a handy service that allows callers to leave you a recorded message if you’re not able to answer the call for any reason. Your Cmobile SIM comes with a voicemail service pre-configured. To set up your voicemail follow the steps below:

To setup your voicemail for C Red (Vodafone network) plans follow the below steps:

1. Dial 121 and follow the prompts

2. Choose your personal security code PIN

3. Record your name

4. Choose your time zone

5. Record your personal greeting or keep the standard greeting. If you have not set up voicemail, you will be prompted to do so the first time you use your Cmobile service. If you do not wish to have voicemail, click here to find out how to remove it.

You will receive an SMS to let you know you have a new voicemail message.

You can access your voicemail as follows:

C Blue Telstra network plans You will be notified of a voicemail message by SMS alert. Dial 101 from your Cmobile handset. While listening to messages you can skip to the next message by pressing the ‘6’ key. You can also save messages by pressing 4, or delete them by pressing 5.

C Red Vodafone network plans There are two ways of accessing your voicemail messages: SMS Alert: Your voicemail service will alert you to new messages with an SMS alert. When convenient, you can dial 121 to listen to your new voicemail messages. Dial 1218 to set your voicemail to SMS Alert. When you first connect to Cmobile, your voicemail will be set to SMS Alert. Ring Alert: Your voicemail service will call you when you have new messages, and automatically play them to you. Dial 1219 to set your voicemail to Ring Alert. While listening to messages you can skip to the next message by pressing the ‘#’ key. You can also save messages by pressing 2, or delete them by pressing 3.

You can access your voicemail from another phone to listen to your messages.

C Blue Telstra network plans From any other device, call your mobile number. Wait until you are diverted to voicemail. While the greeting message is played, press the hash key twice (##). You will be asked to enter your voicemail password. Enter the password (note this is a 6 digit password you selected when setting up your voice mail) to listen to your messages.

C Red Telstra network plans Dial 0414 121 121 in Australia (or +61 414 121 121 if you are overseas) and follow the prompts. Please note – To access your voicemail in this way you will need to know your security code which you chose when you first set up your voicemail. If you have forgotten your security code, please contact us on 1300 545 000 or [email protected] and we will be happy to help you.

How do I turn off voicemail?

So you want to know how to turn off voicemail? Voicemail is a handy tool for callers to leave you a recorded message if you are not able to answer a call for any reason. If your phone is turned off or unreachable, your call rings out, or perhaps you decline the call, a caller can elect to record a message for you to hear. However, not everyone wants a voicemail service so this is how you turn off voicemail. If you don’t want voicemail on your Cmobile service, just follow the steps below:

C Red plans To turn off voicemail for C Red Vodafone mobile network plans, dial ‘1210’ from your handset to stop calls diverting to voicemail. This will then divert calls to a service called Call Catcher instead. Call Catcher is an alternative to voicemail which provides callers the option to send their number to you as an SMS. If you want to turn off Call Catcher also, simply dial ‘121600’.

C Blue plans To turn off voicemail for C Blue Telstra mobile network plans, simply dial ##002# and hit call/send. That’s it. As you can see it’s really easy to turn off voicemail. And if you decide you want to turn it back on, simply do the following:

C Red plans To turn voicemail on for C Red Vodafone mobile network plans, dial ‘121’ from your handset. Then follow the prompts to choose your security code, record your name, choose your timezone and record your personal greeting or just keep the standard greeting.

C Blue plans To turn on voicemail for C Blue Telstra mobile network plans, simply dial ‘101’, choose your 6 digit PIN and record a personal greeting or keep the standard one. As always if you need help, you can contact us at [email protected] call us on 1300 545 000 or message us via our messenger service.

How can I change or extend the ring time on my Cmobile service? You can extend the ring time on your Cmobile service from your own handset by dialing a combination of numbers and characters, just like making a phone call.

For C Blue Telstra network plans:

1. The ring time can be either 15, 20, 25 or 30 seconds.

2. Dial the following: **61*101**30# then press call/send like making a phone call. This example extends your ring time to 30 seconds. You can change this by replacing 30 with either 15, 20 or 25 as the required ring time seconds.

3. For example, to set your ring time to 20 seconds, enter: **61*101**20# then press call/send.

To confirm your ring time, dial *#61# and press call/send. You will then receive a pop up window with your current ring time.

For C Red Vodafone network plans:

1. The ring time can be 5, 10, 15, 20 or 25 seconds

2. Dial the following: **61*+61414121000**25# then press call/send like making a phone call. This example extends your ring time to 25 seconds. You can change this by replacing 25 with either 5, 10, 15, 20 as the required ring time seconds.

3. For example, to set your ring time to 20 seconds, enter: **61*+61414121000**20# then press call/send.

To confirm your ring time, dial *#61# and press call/send. You will then receive a pop up window with your current ring time.

What is Live Voicemail?

Live Voicemail is Apple’s on-device voicemail service integrated into the Visual Voicemail section of iPhones. It’s an iPhone feature supported by Apple, not a network feature.

When is Live Voicemail activated?

Live Voicemail is turned on by default when customers update their iPhone to iOS 17 or later.

How does Live Voicemail work?

When Live Voicemail is active and a call is missed or rejected, it records the voicemail and saves it to the phone/iCloud. The voicemail won’t be sent to 101 for C Blue plans (Telstra network) or 121 for C Red plans (Vodafone network).

What’s different about Live Voicemail?

• Custom Greeting: Users need to set up a new greeting.
• Ring Time: Calls ring for 15 seconds before going to voicemail.
• Storage: Voicemails are saved on the device/iCloud, not on the mobile network.

Do I have to use Live Voicemail?

No, it’s optional. Users can choose whether to use this feature.

How do I turn off Live Voicemail?

To disable Live Voicemail:

1. Go to your iPhone Settings.
2. Select Apps
3. Select Phone
4. Find Live Voicemail.
5. Toggle off/unselect the feature.

Will callers notice a difference?

If you set up a new greeting similar to your network voicemail service one, the experience should be seamless for callers, except for the shorter ring time.

Is Live Voicemail a network feature?

No, Live Voicemail is an iPhone feature supported by Apple, not a network feature.

What happens to my existing voicemails?

Existing voicemails on the mobile network won’t be transferred to Live Voicemail. You’ll need to manage these separately.

Can I still access my network voicemail?

Yes, you can still access your network voicemail by calling 101 for C Blue plans or 121 for C Red plans. However, new messages won’t be sent there when Live Voicemail is active.

To delete voicemail messages on your C Blue Telstra network plan service, dial 101 from your mobile and press 5 on your keypad as each message plays. You need to delete your messages one by one, you cannot perform a bulk deletion.

To delete voicemail messages on your C Red Vodafone network plan service , dial 121 from your mobile, enter your PIN if prompted and press #. As each message plays, press 3 on your keypad to delete messages. You need to delete your messages one by one, you cannot perform a bulk deletion.