Unfortunately, we have been forced to make some pricing and plan changes to our C Blue 4G plans due to updates from our mobile network supplier, delivered on the Telstra Wholesale network.
These Telstra Wholesale network changes will take effect from 1st September 2024.
Note – there are no changes to the current C Blue 5G plans starting at $34 per month.
At the beginning of this year, our network supplier advised us that we were no longer able to sell 1GB and 3GB plans on the Telstra Wholesale network to new customers. This news was extremely disappointing as we know there are many vulnerable Australians who are small data users that rely on these low-cost plans to stay connected. We were still able to continue to supply thousands of our existing customers already on these plans at that time but could not connect new customers.
Now, we have been informed, from 1st of September 2024, our current customers on the Unlimited Voice / SMS / MMS plans with 1GB and 3GB of included data are being upgraded to the same plan but with 5GB of included data at a higher price. This is very upsetting to us as we know we have many disadvantaged customers who are doing it tough in this current cost of living crisis. These customers have to pay a higher price for data they don’t really need or look for an alternative plan.
Additionally, our plans with 10GB data is changing to 12GB data and our plan with 22GB data is changing to 25GB data, both with price increases.
Please know, this is not something Cmobile wanted to do. We are aware there is a need for customers to have a reliable mobile plan with Unlimited Calls and Messaging and a small amount of data for the lowest possible price, and a choice of plans available to suit their usage needs.
At Cmobile, we strive to provide the best value for our customers with a choice of mobile networks, low-cost plans and Australian customer support. Our other network option to the C Blue plans are our C Red plans which start at just $10.90 per month or $119 for 12 months – with Unlimited Calls / SMS / MMS delivered on the Vodafone network.
If any customers want to move from a C Blue plan to a C Red plan, please email us at [email protected] or call us on 1300 545 000 and we will ship you a new SIM card and move your phone number across to the new plan.
We value all our Cmobile customers and look forward to supporting you into the future and keeping you connected.