Click here to download our Complaints Handling Policy.

Click here to download our Port Authority form.

Click here to view our Financial Hardship Policy.

Click here to view our Premium Services Notice.

Cmobile Mobile Standard Form of Agreement (SFOA) Click here to view the consumer version of our Mobile Consumer Customer Terms Click here to view the Small Business Mobile Customer Terms

Click here to view our Direct Debit Request Service Agreement.

Click here to download our Direct Debit Form

Click here to download our Privacy Policy.

Click here to download our Refunds, repair and exchange policy.

Click here to download our Authorised Representative Form.

Click here to view our Fraud Policy.

Click here to view Scam Calls and SMS and Staying Safe Online information.

NBN Consumer Customer Terms Click here to view the Consumer Customer NBN Terms

If you wish to change ownership of your mobile service. Please complete the below form and return to us at Support@cmobile.com.au Change of ownership form Sep24

We operate a calendar monthly billing period. You will receive your bill by email at the start of each month for your usage in the previous month. You can also download your bill in the MyCmobile portal.

You can pay your Cmobile bill in a number of ways. The easiest and most convenient way is to register your credit card for direct debit. We accept Visa and Mastercard and will debit your nominated card at least 14 days after your billing date. You can call us to add your credit card for direct debit or you can set this up in the My Cmobile portal. If you don’t want to pay by direct debit, you also pay in the following ways:

• Online by logging into your MY CMOBILE portal and paying by credit card
• Calling us on 1300 545 000 and paying by credit card
• You can pay by BPay using the code on your bill

Once you set up direct debit on your Cmobile Account, payment is made on the 15th of each month. The balance of your bill is taken as an automatic payment regardless of how many services are on your account.  

On C Red plans, if you exceed your data allowance, excess data is charged at 1c/MB (1MB units). On C Blue plans, if you exceed your data allowance, excess data is charged at $10/2GB (1GB units). Note, you won't pay for excess data on C Blue plans until after your plan allowance and any Databank allowance is fully used.

Simply call us on 1300 545 000 or email us at support@cmobile.com.au and we will be pleased to help you.

Monthly access fees are charged monthly in advance.  For C Red Plans and NBN Plans, the billing period is from the 1st to the last day of the month. For C Blue Plans, the billing period is the 28th of the month to the 27th of the next month. You may be charged a pro-rata access fee on your first bill depending on when you activate your SIM. For example, if you activate your SIM on the 10th of the month, you will be charged an access fee for the period 10th to the last day of the month. As access fees are charged in advance you will also be charged the access fee for the next full month in advance. For example: Plan activated on the 10th of July Your first bill will be sent at the start of August Access fee charge for 10th to 31st of July (22 days), plus Access fee for the month of August in advance

There is an application fee of $4.90 for each mobile service on your account. This covers the cost of the SIM, postage and handling. There are no other upfront costs and there are no fees if you leave us.

No! All Cmobile plans are month to month so the most you are committed is 1 month.

Are your plans prepaid or postpaid? All Cmobile plans are postpaid. This means you receive a monthly bill at the start of every month for the previous month. Payment is due on the 15th of each month. If ever you have a question, please contact us via email at support@cmobile.com.au, phone us on 1300 545 000 or message us via Facebook messenger.

For all Cmobile plans with data included, the included data amount is rated per KB. For the Cmobile Red Annual PAYG plan, data is rated per MB. For the Cmobile $5 plan, data is rated per MB.

It's easy to set up direct debit payments You can set up a direct debit to your Visa or Mastercard credit or debit card to pay your Cmobile account. Payments will be deducted automatically on the 15th of each month. The easiest way is to go the MyCmobile portal from the Cmobile homepage https://www.cmobile.com.au/mycmobile/ Login with your Cmobile Account Number and Password 1. Click on Payments 2. Click on Direct Debit 3. Click on Set up Direct Debit 4. Enter your credit card details - check "Make Default" if you would like to save them. 5. Click on Save You can also call us on 1300 545 000 during office hours and we can set this up for you.

It's easy to make a payment in the My Cmobile portal. You can make a payment using a Mastercard or Visa (credit or debit card) with these steps.

1. Login into your MyCmobile portal using your Cmobile account number and password. If you forgot your account number, it can be found on your welcome email or on your bill. If you can't find it, call us on 1300 545 000. If you forgot your password you can click on "Forgot Your Password?" to reset it.

2. Click on Payments 3. Click on Make Payment 4. Enter your Visa or Mastercard details. Click "make default" if you'd like them saved for future direct debit. 5. Enter the amount you wish to pay, noting the bill total will be shown in the field above. The minimum amount you can pay is $5.00. 6. Click submit to make your payment. You can also check the box "send to email" if you'd like a receipt emailed to you.  

The billing period is slightly different for C Red and C Blue mobile plans. For C Red (Vodafone network) plans - the billing period is calendar monthly (1st to the last day of the month) For NBN plans - the billing period is calendar monthly (1st to the last day of the month) For C Blue (Telstra network) plans - the billing period is from the 28th of the month to 27th of the next month So for C Blue plans, your data will be replenished on the 28th of each month. Bills are sent at the start of each month by email, or can be downloaded in the MyCmobile portal.

If your credit or debit card has expired, you can update the new expiry date in the MyCmobile portal. Login to MyCmobile https://www.cmobile.com.au/mycmobile/  Login with your Cmobile Account Number and Password 1. Click on Payments 2. Click on Direct Debit 3. Click on Payment Methods History 4. Your previously used Credit or Debit cards will be listed. Click on Edit on the credit or debit card you wish to update and enter the new expiry date then click Update Your credit or debit card will now be updated for future direct debit payments.

After completing the sign up process, we will process your application and if approved, your plastic SIM card will be dispatched to you the next business day by priority mail as standard or by express post if you have selected this option. If you selected an eSIM, we will email you a QR code to download your SIM to your phone or tablet.

Cmobile can provide traditional plastic multi-fit SIM cards or if you have one of our C Blue (Telstra network) plans, you can request an eSIM to be emailed to you. Note - your phone needs to support eSIM to be eligible. When signing up with Cmobile, you can elect to receive a plastic multi-fit SIM card or if your phone or tablet support eSIM, you can request one instead. If you selected a plastic SIM, Cmobile will send you a multi-fit SIM card that will fit in all mobile devices. When you receive your SIM card, carefully push out the SIM from the credit card size plastic body. Once you have the SIM pushed out, you can then push out the smaller sizes to fit your phone. Be careful not to push too hard and damage the plastic. If you push out the wrong size, you can carefully click them back together to produce the correct size SIM to fit your device.

Yes it is easy to bring your existing mobile number to Cmobile. Simply complete the Porting Information during the sign up process and we complete the transfer to you. Please note, we will not start transferring your number until you have received your new Cmobile SIM, and you have requested us to activate it. It is important to tell us your correct account number with your current provider so the transfer will complete smoothly.

Most transfers are completed within the hour. Simply continue to use your old SIM until the service stops working, and then plug in your new CMOBILE SIM. It will be active with your existing number attached to it.

Quite often, if you purchase a mobile phone on a prepaid plan, it will be locked to that carrier. If your mobile phone is locked to another provider, you need to contact the provider to unlock your phone. The contact numbers for the main carriers are below. Vodafone: call 1300 650 410 or visit www.vodafone.com.au/unlock Telstra: call 13 22 00 Optus: Call 133 937 or visit https://www.optus.com.au/prepaid/unlock-your-phone You don't need to contact your current provider if you are porting your mobile number to Cmobile, only if your mobile phone is locked.

The Standard Hours of Operation for mobile number porting in the Australian Telco industry are Monday-Friday from 08:00 to 20:00 AEST, and Saturdays from 10:00 to 18:00 AEST. Porting is NOT available on the following days: Sundays New Year’s Day Australia Day Good Friday Easter Sunday ANZAC Day Christmas Day For all other Public Holidays, Porting may be reduced to Saturday hours.

All Cmobile plans are monthly plans. You are free to change to a higher or lower plan at the end of each calender month. Simply give us a call on 1300 545 000 or email support@cmobile.com.au at any time, and we can schedule the change to go through at the end of the current month. NB. If you wish to change from a C Red plan to a C Blue plan or vice versa, we will need to send you a new SIM, as they operate on different networks. This will incur a replacement SIM charge of $4.90, which will be added to your next bill.

Traditionally, mobile carriers require either your date of birth (for prepaid plans) or your account number in order to port your number. This means if a hacker has accessed your mobile number and/or date of birth or account number (e.g. from your bill), they can port your phone number away. Cmobile has introduced a 6-digit porting PIN so that your number can only be ported by providing this PIN. Cmobile will store your PIN on your account and it will not be visible to anyone other than Cmobile staff. This means if a hacker gains access to your mobile number and date of birth or account number, they will not be able to port your number away without your PIN.

If you receive an error trying to send or receive SMS or MMS, try the below: 1. Restart your phone: Turn your phone off and on again to refresh your network connection. 2. Check coverage: Make sure you’re in a coverage area by checking the maps for C Red plans or C Blue plans. 3. Try making a voice call to confirm whether it’s an issue with your whole service or just messaging. 4. Free up space: If your inbox and sent messages folders are full, you may be unable to send messages. Delete old messages to free some space. Message Centre Number If your phone allows you to make changes to your message centre number, make sure that it’s set to the correct number. For C Red plans use '+61415011501' For C Blue plans use '+61418706275' On most phones, you can go to settings and find the option for ‘Message Centre Number’. If you have an iPhone, you can check it by dialing *#5005*7672#. If you then need to correct it, you can dial: **5005*7672*+61415011501# for C Red plans, or **5005*7672*+61418706275# for C Blue plans iMessage on iPhones If you’re using an iPhone, check if the message you’re trying to send is enclosed in a blue bubble. If so, this indicates that it’s trying to send the message over the internet rather than as an SMS, so you will require working mobile data or access to a Wi-Fi network. To turn off iMessage entirely, simply go to Settings > Messages, and turn ‘iMessage’ off.

You do not need to purchase a mobile device from Cmobile to use our mobile plans. With all Cmobile plans, you can bring your own device as long as it is compatible with the Vodafone (C Red plans) or Telstra (C Blue plans) mobile networks. If you do not have a mobile device, you can choose to purchase a device outright from Cmobile here, or you can purchase a device from another retailer. For Cmobile C Red plans using the Vodafone network, your device needs to support 4G 850MHz, 1800MHz or 2100MHz. For Cmobile C Blue plans using the Telstra network, your device needs to support 4G 700MHz, 900MHz, 1800MHz, 2100MHz or 2600MHz. For 5G, your device needs to support 850MHz or 3500MHz.

Pre-port verification is an additional identification process used to verify your ownership of your existing mobile phone number being transferred to Cmobile during the SIM activation process. It is to protect you from unauthorised transfers of mobile numbers as a requirement of the "Telecommunications (Mobile Number Pre-porting Additional Identity Verification) Industry Standard 2020" published by the Australian Communications and Media Authority. When you submit your SIM activation to Cmobile and request your existing number to be transferred, you will receive a 6 digit code sent to your mobile phone via SMS. You need to enter this code in the Pre-port verification window as soon as you receive it to ensure you are the owner of the mobile phone number. If you have any issues, please contact us on 1300 545 000 or email support@cmobile.com.au. If you believe your phone number has been ported fraudulently to another operator you should report this to: (a) the Australian Federal Police or the relevant State or Territory Police, and (b) government services, such as Scamwatch and IDCARE that support customers whose mobile service number is the subject of an unauthorised port.

Can I use WiFi calling with Cmobile? You can use Wi-Fi calling with Cmobile. Wi-Fi calling lets you make and receive calls over a WiFi network when the mobile network is not avaliable. This is very helpful if you experience coverage issues indoors, you're travelling overseas, or if there's a mobile network outage. There is no additional cost for using Wi-FI calling with Cmobile. To use Wi-Fi calling, your handset must be 4G capable with VoLTE enabled. You will see an icon at the top of your mobile screen which looks like a phone with a Wi-Fi symbol next to it. When this is present your phone will use Wi-Fi  calling to make or receive a call. Wi-Fi calling is available on both C Red (Vodafone) and C Blue (Telstra plans).

Telstra 3G mobile exit has been extended to 28 October 2024. Telstra is upgrading the mobile network to deliver a better experience for all users. As part of these improvements, the current 3G network will be retired and all users will move to the more modern 4G and 5G network. This will impact Cmobile customers who have a C Blue – Telstra network plan. The current Telstra 3G mobile network (850Mhz band) will be retired on 28 October 2024. There will be no interruption to 3G services or network coverage prior to this date. After 28 October 2024, the mobile network will only support 4G and 5G devices. Note, your 4G device will need to support 4G band 28 (700MHz) and Voice over LTE (VoLTE) to support voice calls including emergency calling. Most modern smartphones support VoLTE and WiFi calling which uses digital packet technology to route voice traffic and transmit data. If you have a device that only supports 3G or it is a non-VoLTE capable 4G mobile device, it will cease to operate on the Telstra 3g network after 28 October 2024. You will need to upgrade to a new device that supports 4G VoLTE and 5G networks to maintain your service. If you are unsure if your device supports 4G or 5G, please contact us at support@cmobile.com.au or call us on 1300 545 000 and we will be happy to help you.

You can get a Cmobile eSIM if your device is eSIM capable and you are on one of our C Blue (Telstra network plans). Currently, our C Red (Vodafone network) plans do not have eSIM available and will need a plastic SIM instead. To check if your device is compatible with eSIM, you can look for an EID number on your device. If it appears, your device is capable of taking an eSIM. An EID is a 32 digit number on your device that confirms it supports eSIM. To find your EID, on your mobile phone dial *#06# like making a phone call. It will return your EID if your phone has one. If you have a tablet, go to Settings / About and it will show an EID if your tablet has one. If your device has no EID it won't be able to take an eSIM and you will need to get a plastic SIM instead. When signing up to Cmobile, you can select if you want to receive a plastic multi-fit SIM or an eSIM. Only request an eSIM if your device is capable of accepting it. If you are an existing customer and you want an eSIM, please contact us by email at support@cmobile.com.au or call us on 1300 545 000 and we will arrange this for you.

Voicemail is a handy service that allows callers to leave you a recorded message if you're not able to answer the call for any reason. Your Cmobile SIM comes with a voicemail service pre-configured. To set up your voicemail follow the steps below: C Blue Telstra network plans 1. Dial 101 2. Choose your 6 digit PIN 3. Re-enter your 6 digit PIN 4. Record a personal greeting (must be less than 60 seconds in length) C Red Vodafone network plans 1. Dial 121 2. Choose your personal security code 3. Record your name 4. Choose your timezone 5. Record your personal greeting or keep the standard greeting If you have not set up voicemail, you will be prompted to do so the first time you use your Cmobile service. If you do not wish to have voicemail, you can remove it here

You will receive an SMS to let you know you have a new voicemail message. You can access your voicemail as follows: C Blue Telstra network plans You will be notified of a voicemail message by SMS alert. Dial 101 from your Cmobile handset. While listening to messages you can skip to the next message by pressing the ‘6’ key. You can also save messages by pressing 4, or delete them by pressing 5. C Red Vodafone network plans There are two ways of accessing your voicemail messages: SMS Alert: Your voicemail service will alert you to new messages with an SMS alert. When convenient, you can dial 121 to listen to your new voicemail messages. Dial 1218 to set your voicemail to SMS Alert. When you first connect to Cmobile, your voicemail will be set to SMS Alert. Ring Alert: Your voicemail service will call you when you have new messages, and automatically play them to you. Dial 1219 to set your voicemail to Ring Alert. While listening to messages you can skip to the next message by pressing the ‘#’ key. You can also save messages by pressing 2, or delete them by pressing 3.

You can access your voicemail from another phone to listen to your messages. C Blue Telstra network plans From any other device, call your mobile number. Wait until you are diverted to voicemail. While the greeting message is played, press the hash key twice (##). You will be asked to enter your voicemail password. Enter the password (note this is a 6 digit password you selected when setting up your voice mail) to listen to your messages. C Red Telstra network plans Dial 0414 121 121 in Australia (or +61 414 121 121 if you are overseas) and follow the prompts. Please note - To access your voicemail in this way you will need to know your security code which you chose when you first set up your voicemail. If you have forgotten your security code, please contact us on 1300 545 000 or support@cmobie.com.au and we will be happy to help you.

How do I turn off voicemail? So you want to know how to turn off voicemail? Voicemail is a handy tool for callers to leave you a recorded message if you are not able to answer a call for any reason. If your phone is turned off or unreachable, your call rings out, or perhaps you decline the call, a caller can elect to record a message for you to hear. However, not everyone wants a voicemail service so this is how you turn off voicemail. If you don't want voicemail on your Cmobile service, just follow the steps below: C Red plans To turn off voicemail for C Red Vodafone mobile network plans, dial '1210' from your handset to stop calls diverting to voicemail. This will then divert calls to a service called Call Catcher instead. Call Catcher is an alternative to voicemail which provides callers the option to send their number to you as an SMS. If you want to turn off Call Catcher also, simply dial '121600'. C Blue plans To turn off voicemail for C Blue Telstra mobile network plans, simply dial ##002# and hit call/send. That's it. As you can see it's really easy to turn off voicemail. And if you decide you want to turn it back on, simply do the following: C Red plans To turn voicemail on for C Red Vodafone mobile network plans, dial '121' from your handset. Then follow the prompts to choose your security code, record your name, choose your timezone and record your personal greeting or just keep the standard greeting. C Blue plans To turn on voicemail for C Blue Telstra mobile network plans, simply dial '101', choose your 6 digit PIN and record a personal greeting or keep the standard one. As always if you need help, you can contact us at support@cmobile.com.au call us on 1300 545 000 or message us via our messenger service.

How can I change or extend the ring time on my Cmobile service? You can extend the ring time on your Cmobile service from your own handset. For C Blue Telstra network plans: 1. The ring time can be 15, 20, 25 or 30 seconds 2. Dial the following, replacing XX with 15, 20, 25 or 30 as the seconds: **61*+61141**XX# then press call/send 3. For example, to set your ring time to 30 seconds, enter: **61*+61141**30# then press call/send For C Red Vodafone network plans: 1. The ring time can be 5, 10, 15, 20 or 25 seconds 2. Dial the following, replacing XX with 5, 10,15, 20 or 25 as the seconds: **61*+61414121000**XX# then press call/send 3. For example, to set your ring time to 25 seconds, enter: **61*+61414121000**25# then press call/send

Cmobile NBN Fibre To The Node (FTTN) explained

All types of nbn™ broadband access network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbn™ Fibre to the Node (FTTN) connection is utilised where the existing copper phone and internet network from a nearby fibre node is used to make the final part of the connection to the nbn™ access network. The fibre node is likely to take the form of a street cabinet. Each street cabinet will allow the nbn™ access network signal to travel over a fibre optic line from the exchange, to the cabinet, and connect with the existing copper network to reach your premises.

Setting up your equipment

To prepare for your new nbn™ powered plan, simply set up your VDSL2 compatible modem using the instructions below. If you already have a modem, it must be VDSL2 compatible for it to work over the nbn™ access network. If you don't have a modem, Cmobile can sell you one outright.

1. Locate the telephone wall socket in your home. This will be the connection to your modem.
2. Ensure that you don't have anything else plugged into your wall socket such as a telephone or fax machine as this will impact the service.
3. Plug the grey telephone cable that normally comes with your VDSL modem into wall socket and the DSL/VDSL port on the back of your modem.
4. Plug in the modems power supply to the power outlet on the wall and turn it on.
5. You should now see the DSL light on the modem turn solid. This may take up to 15 minutes to connect. Do not turn off the modem power during this time.
6. If the DSL light on your modem does not turn solid after 15 minutes, check to see if the telephone cable is correctly clicked in to both the wall socket and the modem. If that is OK, check if there is another wall socket in the house and connect the modem to this socket and try again, waiting another 15 minutes. If you are still having problems, please contact our Support team for assistance.
7. If the DSL light on your modem is solid, you should be connected and ready to go. Generally this is a green light but can also be blue or purple.
8. Connect your device via WiFi and test your internet connection. As always, if you need help please contact us via chat at www.cmobile.com.au, call us on 1300 545 000 or email support@cmobile.com.au

 

View the NBN FTTN preparing guide for more information

Preparing_Guide_FTTN.pdf.coredownload.pdf

Cmobile NBN Fibre To The Premises (FTTP) installation All types of nbn network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbn Fibre to the Premises (FTTP) connection is used in circumstances where a fibre optic line will be run from the nearest available fibre node, directly to your premises. FTTP connections require installation of an nbn utility box outside of your premises and an nbn connection box inside your premises. Cmobile will advise what needs to be installed and arrange an installation appointment for you if applicable. To check if your home is eligible for FTTP technology, enter your address on our NBN website page. This will return the type of NBN technology available. What nbn equipment will be installed by the technician? An NBN technician will install equipment including: fibre cabling, an nbn utility box outside your premises, plus an nbn connection box inside your premises. Refer to the diagram below: The nbn utility box outside your premises measures 250mm(w) x 260mm(h) x 80mm(d). The nbn connection box inside your premises measures 235mm(w) x 195mm(h) x 70mm(d).

• nbn fibre cabling will be installed from the street to the external nbn utility box. This can utilise existing cable pathways or include activities like mounting cable pathways on the surface of walls or using hand tools to shallow bury cable.
• The nbn utility box will be installed close to your existing telecommunications utility box, usually at the front of the premises, no lower than 400mm to the ground and clear from other utilities.
• The nbn approved technician will also install fibre cable between the nbn utility box and the nbn connection box.

Connecting your modem/router You must have a WiFi modem/router for a fibre connection. If you already have a router, make sure it is unlocked from your previous ISP so you can connect to the Cmobile network. Your router must have a plug at the back with WAN port. If you need a new modem/router, Cmobile can provide one to you. Simply contact our support team on 1300 545 000 or email support@cmobile.com.au and we will be happy to assist you. Use an ethernet cable to connect the NBN connection box UNI-D port to the WAN port on your router. Normally we will use UNI-D port 1 but we will advise you if this is different. Power on your router and you should see your WiFi network appear and be connected. You can also connect any equipment such as a laptop or smart TV via ethernet cable from the Ethernet ports on the router to your equipment.  

Cmobile NBN Hybrid Fibre Coaxial (HFC) installation All types of nbn network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbn Hybrid Fibre Coaxial (HFC) connection is used in circumstances where the existing ‘pay TV’ or cable network can be used to make the final part of the nbn network connection. In this circumstance an HFC line will be run from the nearest available fibre node, to your premises. HFC connections require an nbn network device to be installed at the point where the line enters your home. This device requires power to operate. To check if your home is eligible for NBN HFC technology, enter your address on our NBN website page. This will return the type of NBN technology available. What speeds can I expect on NBN HFC? You can typically get a high-speed connection on HFC, theoretically up to 1000Mbps download. However, actual speeds can be influenced by factors such as the quality of the HFC cable, distance from the NBN node and the number of devices connected at once. Contact us to discuss your speed requirement and we will check your service to determine what speed you can expect. NBN HFC Installation You may already have NBN HFC equipment installed in your home. If this is the case, the switch to Cmobile is easy. You can identify this if your home already has the black NBN connection box as per the diagram below. If your home requires a new installation, there are two ways NBN HFC can be installed at your premises. An NBN approved installer may be required to connect the NBN box or it may be possible to do this yourself. Cmobile will contact you to let you know which option applies to you.     Connecting your modem/router Your modem/router needs to be connected from the black NBN connection box via an ethernet cable. One end of the ethernet cable should be plugged into the UNI-D port of the black NBN connection box. This is normally UNI-D 1 port, but we will instruct you if this is different. The other end of the cable should plug into the WAN port on your router. Make sure the power is now switched on to the black NBN connection box, and your router. After a couple of minutes you should see the Internet light illuminated on your router. This means your router is connected and ready to go. If not, please contact us for assistance. Click to view the NBN HFC preparing guide

Cmobile NBN Fibre To The Curb (FTTC) installation

What does the FTTC equipment look like?

You will have a white NBN connection box installed in your home. The NBN connection box requires power and connects via an ethernet cable to your WiFi router. The white NBN connection box looks like the below image and should never be taken from your home if you move as this box is associated with your home address.  

Connecting to your WiFi router

You must have a WiFi modem/router for a FTTC connection. If you already have a router, make sure it is unlocked from your previous ISP so you can connect to the Cmobile network. Your router must have a plug at the back with WAN port. If you need a new modem/router, Cmobile can provide one to you. Simply contact our support team on 1300 545 000 or email support@cmobile.com.au and we will be happy to assist you.

1. Locate the telephone wall socket in your home.
2. Disconnect all devices in your home if they are plugged into the phone socket. This might be a telephone or fax machine.
3. You need to connect your white NBN connection box first. Plug in the power cord and connect to the power socket to turn the device on.
4. Connect your white NBN connection box from the telephone wall socket, to the WALL SOCKET port on the NBN connection box using the telephone cable.
5. Next, wait for the connection light and the DSL light on top of the white NBN connection box to turn solid BLUE. This may take up to 15 minutes. IMPORTANT - do not unplug the device during this time.
6. If the connection light and DSL light on the top of the NCD do not turn solid blue after 15 minutes and you have more than one socket in the home, please plug the NCD into other sockets in your home, and turn the power on and off once plugged in. Leave the NCD plugged into each socket for up to 15 minutes until the lights turn blue.
7. lf you still can't get a solid blue light on the while NBN connection box, please contact us for support and we will troubleshoot with you.
8. If you do have a solid blue light, you can now plug in your modem/router to the white NBN connection box.
9. Plug the power cable into your modem/router and power it on. Take your ethernet cable and plug one end into plug C (GATEWAY) on the white NBN connection box and the other end into the WAN port of your modem/router.
10. If your modem/router is configured correctly, it should authenticate to the Cmobile network and connect to the internet. If not, you may need to contact us for support.
11. Once connected, you can connect via WiFI and also connect any equipment such as a laptop or smart TV via ethernet cable from the Ethernet ports on the router to your equipment.

Click to view the NBN FTTC preparing guide

Cmobile NBN Fixed Wireless installation

The NBN Fixed Wireless network is available to over 700,000 premises throughout Australia and can deliver fast internet speeds up to 400Mbps. The network uses 4G and 5G technology to send data over radio signals from a transmission tower to an nbn outdoor antenna attached to your premises. A standard installation is free and Cmobile can assist with ordering a service and arranging an nbn technician to visit your home and install the equipment. Cmobile provides a range of Fixed Wireless plans, starting from our Basic plan with speeds up to 25Mbps to our Superfast plan with speeds up to 400Mbps. All our plans have unlimited data and the speed you can expect is determined by a range of factors including how far your premise is from the transmission tower. To check if your home is eligible for Cmobile NBN Fixed Wireless technology, enter your address on our NBN website page. This will return what type of NBN technology is available at your home. If you need help, please contact us on 1300 545 000, or email support@cmobile.com.au and we will be happy to help.

How to install Fixed Wireless at your home

Contact Cmobile to confirm if you require Fixed Wireless equipment to be installed at your home or if you have existing equipment that may require an upgrade. If your existing equipment is OK, the process to switch to Cmobile is fast and easy. Your home requires an outdoor nbn antenna, normally situated on your roof or under the eaves. It is normally situated on the main premises, but can also be situated on another building with access to power such as a shed or garage. There is also cabling required from the antenna into the home which connects to an indoor nbn connection box. The indoor nbn connection box requires power so is normally situated close to a power point. Refer to the diagram below: If you require installation, the below video is a guide to what you can expect.

Connecting your modem/router

You can bring your own WiFi modem/router to connect to Cmobile Fixed Wireless or you can purchase a new one from Cmobile outright. Your WiFi modem/router will be connected to the indoor nbn connection box. The first step is to locate your indoor nbn connection box. It should look like the below image. This connection box is associated with your home and should never be moved to another premise. If you move home, the nbn connection box should remain but you can take your WiFi modem/router. The rear of the nbn connection box will have connections like the below: Make sure your nbn connection box is powered on, and the GREEN Outdoor Unit connection point cable is securely plugged in. You should notice the POWER, STATUS and ODU lights on the front are GREEN. You should also note the SIGNAL STRENGTH light on. You need at least a RED light to indicate low signal strength to connect to the service. If the lights are not green or if you have no signal light, please contact Cmobile support for assistance. The diagram below represents the lights and what they mean: Once the nbn connection box is powered on and connected, you are ready to connect your WiFi modem/router. Connect your WiFi modem/router to the power point and turn it on. Next, take your ethernet cable and connect one end to the UNI-D port on the back of the nbn connection box. This is usually UNI-D1 but we will advise you if we are using a different port. Connect the other end of the ethernet cable to the WAN port of your modem router. This could also be labelled at INTERNET or WAN. After a minute or two, you should notice the lights on your WiFI modem/router green or blue (depending on your router). This means the device is connected and ready to go. You can connect your devices via WiFi or from an ethernet cable from the LAN ports on your router to your computer, TV or other device. Click here to view the NBN Fixed Wireless preparing guide Click here to view the NBN Fixed Wireless user guide Click here to view the NBN Fixed Wireless connectivity guide